Intake Specialist

City of New York; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

The New York City Housing Authority (NYCHA) is seeking a Community Associate for the Resident Relocations Services Department to support relocation of NYCHA residents during planned modernization or urgent repairs.

Under supervision, the Community Associate conducts the Intake Survey and Moving Assessments and performs liaison duties with residents, interpreters, and stakeholders, while handling administrative tasks and scheduling.

Qualifications

• High school graduation or equivalent and three years of experience in community work or related duties.
• Education and/or experience equivalent to the above.

Responsibilities

• Provide liaison functions between the agency and residents.
• Connect residents with interpretation services per policy.
• Help clients fill out and submit forms.
• Support intake procedures and resident follow-up.
• Assist with contacting residents and collecting relocation information.
• Assist with distributing informational materials to residents and stakeholders.
• Help maintain schedules and calendars for relocation activities and appointments.
• Assist with routine office duties including data entry, filing, and answering telephones.
• Explain and discuss the department's procedures with tenants.
• Support the coordination of meetings and relocation-related activities.

Skills

Excellent communication

Community liaison

Public service mindset

Education

High school diploma or equivalent

Job description

The New York City Housing Authority is seeking a Community Associate for the Resident Relocations Services Department. This role is to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required, including repairs to address health and safety issues. Under general supervision of the Community Coordinator, with latitude for independent initiative and judgment, the Community Associate conducts the Intake Survey and Moving Assessments. In addition, the Community Associate duties will also be responsible for the following:

Duties and Responsibilities

• Provide community services by performing liaison functions between the agency and residents.
• Connect residents with interpretation services in accordance with the agency’s Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Support intake procedures, resident follow-up.
• Assist with contacting residents and collecting information related to relocation needs, as directed by the coordinator.
• Assist with distributing informational materials to residents and internal/external stakeholders.
• Help maintain schedules and calendars for relocation activities and resident appointments.
• Assist with routine office duties, including data entry, filing, recordkeeping, answering telephones, taking messages, and making referrals.
• Perform other related duties and provides general administrative support as assigned by the coordinator.
• Interpret and discuss the Resident Relocation Services Department’s Standard Procedures with individual tenants.
• Support the coordination of meetings, appointments, and other relocation-related activities.

Additional Information

1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Work Environment: This position requires both office work and field work, including visits to homes, hotels, etc., within the five boroughs of New York City.

Note: This is a general description of the duties and responsibilities and may not include all the tasks that might be required in the job. The tasks can vary depending on the specific needs of the department.

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

• Candidates should have excellent communication skills, a strong sense of community, and a willingness to serve the public.
• Experience in community service or related fields is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.