Relocation Estimator | In-Home & Virtual Surveys

Quality Services Moving; Virginia; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with employer matching

Tuition reimbursement

Clear opportunities for advancement

Job summary

Quality Services Moving in Virginia is seeking an energetic Relocation Estimator to support household goods relocations for service members and government officials. This role emphasizes accuracy, professionalism, and timely surveys in a fast-paced environment.

You will conduct onsite, virtual, or telephonic surveys, generate detailed move surveys, coordinate with internal teams, and maintain CRM records. A valid driver's license and strong English communication are required, with growth

Qualifications

• Prior household goods relocation or estimating experience strongly preferred.
• Valid driver's license with a clean driving record.
• Ability to obtain base access for surveys conducted on military installations in the Metro-DC area.
• Proficiency with MS Office, Windows, and internet-based tools; CRM, DPS, and EasyDPS experience is a plus.
• Excellent written and verbal communication skills in English.
• Strong attention to detail with the ability to meet deadlines and manage multiple priorities.
• Self-motivated, proactive, and team-oriented approach to work.

Responsibilities

• Receive shipment award information and contact customers to schedule pre-move surveys.
• Conduct onsite, virtual, or telephonic surveys to inventory household goods and confirm service dates.
• Produce accurate, detailed surveys to support move planning and pricing.
• Address customer questions and coordinate with internal teams and external partners.
• Perform administrative functions including scheduling, authorizations, and shipment updates.
• Upload survey results and pre-approval requests into CRM, DPS, and EasyDPS accurately and on time.
• Document all customer interactions within the CRM system.

Skills

Relocation estimation

Customer service

Attention to detail

English communication

Tools

CRM

DPS

EasyDPS

MS Office

Job description

Job Description

Established and growing veteran-owned relocation company, Quality Services Moving is seeking an energetic, detail-oriented Relocation Estimator with strong interpersonal skills to support household goods relocations for transitioning service members and government officials. This is a full-time, customer-focused role in a fast-paced environment where accuracy, professionalism, and follow-through are essential.

Key Responsibilities

• Receive shipment award information and proactively contact customers to schedule pre-move surveys.
• Conduct onsite, virtual, or telephonic surveys to inventory household goods, verify service locations, and confirm service dates.
• Produce accurate, detailed surveys to support effective move planning and pricing.
• Address customer questions, identify required pre-approvals, and communicate needs to internal teams and external partners.
• Perform administrative functions including scheduling, authorizations, shipment updates, and customer/carrier coordination.
• Upload survey results and pre-approval requests into CRM, DPS, and EasyDPS accurately and on time.
• Document all customer interactions (phone, text, and email) clearly and thoroughly within the CRM system.

Qualifications & Experience

• Prior household goods relocation or estimating experience strongly preferred.
• Valid driver's license with a clean driving record (no major violations or at-fault accidents; no more than three minor violations in the past three years).
• Ability to obtain base access for surveys conducted on military installations in the Metro-DC area.
• Proficiency with MS Office, Windows, and internet-based tools; CRM, DPS, and EasyDPS experience is a plus.
• Excellent written and verbal communication skills in English.
• Strong attention to detail with the ability to meet deadlines and manage multiple priorities.
• Self-motivated, proactive, and team-oriented approach to work.

Compensation & Benefits

• Competitive compensation package.
• Comprehensive benefits including health and dental insurance, 401(k) with employer matching, and tuition reimbursement.
• Clear opportunities for advancement and professional growth within a growing organization.

Preferred Candidate Profile

Candidates with more than one year at their most recent employer and a demonstrated history of increasing responsibility are preferred. The ideal candidate works efficiently without sacrificing quality and thrives in a high-accountability, fast-moving environment.

E.O.E.

Company Description

Since 1994, we've delivered premier domestic and international moving and storage solutions to Washington, DC's elite clientele, transitioning DoD personnel, international corporations, and residential customers.