Relief Veterinary Client Services Specialist

Stryker Corporation; Scottsdale (AZ); On-site; Confidential; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Paid parental leave

Pet care discounts

Job summary

Thrive Pet Healthcare - North Scottsdale is hiring a Veterinary Client Service Representative to join our front-of-house team in Scottsdale, AZ. You’ll connect clients, patients, and medical staff, helping ensure smooth hospital flow and a positive experience, even in high-stress situations.

We prioritize emotional intelligence, teamwork, and career development within Thrive’s national network, with opportunities to grow through ThriveU and leadership programs.

Qualifications

• Customer service experience required.
• 1+ year of veterinary experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced hospital setting.
• Comfort with basic accounting, payments, and cash handling.
• Team-oriented, dependable, and professional.

Responsibilities

• Greeting clients and pets with warmth, professionalism, and empathy.
• Assisting new clients with registration and communicating expected wait times.
• Answering phone calls and responding to non-medical client inquiries.
• Scheduling appointments, diagnostics, and follow-ups.
• Coordinating with referring hospitals to obtain patient records.
• Creating appointment reminders and rescheduling missed visits.
• Maintaining accurate client and patient records in hospital systems.
• Keeping front desk, reception, waiting, and exam areas clean and organized.
• Reviewing invoices and ensuring accurate payment processing and cash handling.
• Supporting teammates and contributing to a positive, collaborative culture.

Skills

Customer service

Vet experience

Communication

Multitasking

Cash handling

Team player

Job description

Thrive Pet Healthcare - North Scottsdale is hiring a Veterinary Client Service Representative to join our front-of-house team in Scottsdale, AZ. You’ll connect clients, patients, and medical staff, helping ensure smooth hospital flow and a positive experience, even in high-stress situations.

We prioritize emotional intelligence, teamwork, and career development within Thrive’s national network, with opportunities to grow through ThriveU and leadership programs.