Relief Veterinary Client Care Specialist

Thrive North Scottsdale; Scottsdale (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Life & disability insurance

Mental health support

Parental leave

Purr-ental leave

Backup childcare

FREE CE courses

Pet care discounts

Student loan support

Job summary

Thrive Pet Healthcare – North Scottsdale is hiring an experienced Veterinary Client Service Representative to join our front‑of‑house team. In this relief role, you’ll be a key connection between clients, patients, and medical staff—helping ensure smooth hospital flow and a positive experience, even in high‑stress moments.

This 24‑hour Emergency and Specialty hospital values emotional intelligence, teamwork, and patient care, offering training and growth opportunities across Thrive’s national

Qualifications

• Customer service experience required.
• 1+ year of veterinary experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced hospital setting.
• Comfort with basic accounting, payments, and cash handling.
• Team-oriented, dependable, and professional.

Responsibilities

• Greeting clients and pets with warmth, professionalism, and empathy.
• Assisting new clients with registration and communicating expected wait times.
• Answering phone calls and responding to non-medical client inquiries.
• Scheduling appointments, diagnostics, and follow-ups.
• Coordinating with referring hospitals to obtain patient records.
• Creating appointment reminders and rescheduling missed visits.
• Maintaining accurate client and patient records in hospital systems.
• Keeping front desk, reception, waiting, and exam areas clean and organized.
• Reviewing invoices and ensuring accurate payment processing and cash handling.
• Supporting teammates and contributing to a positive, collaborative culture.

Skills

Customer service

Veterinary experience

Communication

Multitasking

Cash handling

Team player

Job description

Thrive Pet Healthcare – North Scottsdale is hiring an experienced Veterinary Client Service Representative to join our front‑of‑house team. In this relief role, you’ll be a key connection between clients, patients, and medical staff—helping ensure smooth hospital flow and a positive experience, even in high‑stress moments.

This 24‑hour Emergency and Specialty hospital values emotional intelligence, teamwork, and patient care, offering training and growth opportunities across Thrive’s national