Veterinary Client Service Representative - Relief

Accreditation Council for Graduate Medical Education; Scottsdale (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Paid parental leave

Pet care discounts

Job summary

Accreditation Council for Graduate Medical Education is seeking a Veterinary Client Service Representative in Scottsdale, AZ. In this role, you will greet clients, assist with registrations, and manage patient records, all while contributing to a positive hospital atmosphere.

The ideal candidate should have customer service experience and a preference for veterinary settings. The position offers comprehensive benefits, including mental health support and 401(k) matching.

Qualifications

• 1+ year of veterinary experience strongly preferred.
• Professional and calm during stressful situations.

Responsibilities

• Greeting clients and pets with warmth.
• Assisting clients with registration and scheduling.
• Maintaining accurate client and patient records.

Skills

Customer service experience

Strong communication skills

Ability to multitask

Comfort with basic accounting

Dependable

Job description

Veterinary Client Service Representative – Relief

Thrive North Scottsdale – Scottsdale, AZ

About the Hospital

Thrive Pet Healthcare – North Scottsdale is a 24‑hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi‑disciplinary approach to veterinary medicine. Our services include:

• Emergency & Critical Care
• Surgery
• Neurology
• Internal Medicine
• Cardiology
• Sports Medicine & Rehabilitation

What You’ll Do

• Greeting clients and pets with warmth, professionalism, and empathy
• Assisting new clients with registration and communicating expected wait times
• Answering phone calls and responding to non‑medical client inquiries
• Scheduling appointments, diagnostics, and follow‑ups
• Coordinating with referring hospitals to obtain patient records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient records in hospital systems
• Keeping front desk, reception, waiting, and exam areas clean and organized
• Reviewing invoices and ensuring accurate payment processing and cash handling
• Supporting teammates and contributing to a positive, collaborative culture

What We’re Looking For

• Customer service experience required
• 1+ year of veterinary experience strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast‑paced hospital setting
• Comfort with basic accounting, payments, and cash handling
• Team‑oriented, dependable, and professional

You’ll Thrive Here If You Are

• Friendly, upbeat, and people‑focused
• Calm and professional during stressful or emotional situations
• Compassionate toward pets and their families
• Motivated to continue growing within veterinary medicine

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through ThriveU continuing education courses, live virtual workshops, and a program designed to teach you the fundamentals of running a pet hospital.

Benefits – Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial well‑being, including:

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr‑ental leave for new pet adoptions
• Backup childcare and elder care support
• Free CE courses
• Pet care discounts and perks
• Student loan support tools

Some benefits are available to full‑time team members (30+ hours/week) and may be subject to eligibility requirements.