Veterinary Client Service Representative - Relief

Thrive Pet Healthcare; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision, life, and-dis

Lyra Health mental health support

Paid parental leave

Pet care discounts

Job summary

Thrive Pet Healthcare – North Scottsdale is seeking a Veterinary Client Service Representative to join our front‑of‑house team in a collaborative emergency and specialty hospital. You’ll greet clients and pets, assist with registrations, and coordinate appointments to ensure smooth hospital flow.

You’ll support hospital operations and client experience in a high-stress environment, maintain accurate records, and contribute to a positive, collaborative culture while growing within Thrive’s

Qualifications

• Customer service experience required.
• 1+ year of veterinary experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced hospital setting.
• Comfort with basic accounting, payments, and cash handling.
• Team-oriented, dependable, and professional.

Responsibilities

• Greeting clients and pets with warmth, professionalism, and empathy
• Assisting new clients with registration and communicating expected wait times
• Answering phone calls and responding to non-medical client inquiries
• Scheduling appointments, diagnostics, and follow-ups
• Coordinating with referring hospitals to obtain patient records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient records in hospital systems
• Keeping front desk, reception, waiting, and exam areas clean and organized
• Reviewing invoices and ensuring accurate payment processing and cash handling
• Supporting teammates and contributing to a positive, collaborative culture

Skills

Customer service

Strong communication

Multitask

Cash handling

Team oriented

Job description

Description

Veterinary Client Service Representative - Relief

Thrive North Scottsdale

Scottsdale, AZ

Support Patients and Clients as a Relief CSR in a Collaborative Emergency & Specialty Hospital

Thrive Pet Healthcare – North Scottsdale is hiring an experienced and compassionate Veterinary Client Service Representative to join our front‑of‑house team. In this role, you’ll be a key connection between clients, patients, and our medical staff—helping ensure smooth hospital flow and a positive experience, even in high‑stress situations.

You’ll enjoy the close‑knit feel of a supportive team with the stability, training, and career opportunities of Thrive’s national network.

About The Hospital

Thrive Pet Healthcare – North Scottsdale is a 24‑hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi‑disciplinary approach to veterinary medicine. Our services include:

• Emergency & Critical Care


• Surgery


• Neurology


• Internal Medicine


• Cardiology


• Sports Medicine & Rehabilitation

We prioritize emotional intelligence, teamwork, and work‑life balance, and we invest heavily in our people through training and career development.

What You’ll Do

As a Veterinary Client Service Representative, you’ll support hospital operations and client experience by:

• Greeting clients and pets with warmth, professionalism, and empathy


• Assisting new clients with registration and communicating expected wait times


• Answering phone calls and responding to non‑medical client inquiries


• Scheduling appointments, diagnostics, and follow‑ups


• Coordinating with referring hospitals to obtain patient records


• Creating appointment reminders and rescheduling missed visits


• Maintaining accurate client and patient records in hospital systems


• Keeping front desk, reception, waiting, and exam areas clean and organized


• Reviewing invoices and ensuring accurate payment processing and cash handling


• Supporting teammates and contributing to a positive, collaborative culture

What We’re Looking For

Experience & Skills

• Customer service experience required


• 1+ year of veterinary experience strongly preferred


• Strong communication and interpersonal skills


• Ability to multitask in a fast‑paced hospital setting


• Comfort with basic accounting, payments, and cash handling


• Team‑oriented, dependable, and professional

You’ll Thrive Here If You Are

• Friendly, upbeat, and people‑focused


• Calm and professional during stressful or emotional situations


• Compassionate toward pets and their families


• Motivated to continue growing within veterinary medicine

You’ll Grow with Us

Skills

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU


• Live, virtual interactive workshops to develop valuable leadership skills


• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including:

• 401(k) with employer match


• Medical, dental, vision, life, and disability insurance


• Mental health support through Lyra Health


• Paid parental leave


• Purr-ental leave for new pet adoptions


• Backup childcare and elder care support


• FREE CE courses


• Pet care discounts and perks


• Student loan support tools

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.