Relief Veterinary Client Service Specialist

XPrep Learning Solutions LLC; Scottsdale, Northern (AZ, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Paid parental leave

Pet care discounts

Job summary

Thrive Pet Healthcare - North Scottsdale is a 24-hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi-disciplinary approach to veterinary medicine. Our team focuses on emotional intelligence, teamwork, and opportunities for growth within Thrive’s nationwide network.

As a Veterinary Client Service Representative, you’ll greet clients and pets, assist with registration, manage schedules, and coordinate with referring hospitals to obtain patient records, all while

Qualifications

• Customer service experience required
• 1+ year of veterinary experience strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced hospital setting
• Comfort with basic accounting, payments, and cash handling
• Team-oriented, dependable, and professional

Responsibilities

• Greeting clients and pets with warmth, professionalism, and empathy
• Assisting new clients with registration and communicating expected wait times
• Answering phone calls and responding to non-medical client inquiries
• Scheduling appointments, diagnostics, and follow-ups
• Coordinating with referring hospitals to obtain patient records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient records in hospital systems
• Keeping front desk, reception, waiting, and exam areas clean and organized
• Reviewing invoices and ensuring accurate payment processing and cash handling
• Supporting teammates and contributing to a positive, collaborative culture

Skills

Customer service

Vet experience

Communication

Multitasking

Cash handling

Team player

Job description

Thrive Pet Healthcare - North Scottsdale is a 24-hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi-disciplinary approach to veterinary medicine. Our team focuses on emotional intelligence, teamwork, and opportunities for growth within Thrive’s nationwide network.

As a Veterinary Client Service Representative, you’ll greet clients and pets, assist with registration, manage schedules, and coordinate with referring hospitals to obtain patient records, all while