Relief Route Driver - Customer-Focused Delivery & Service

Alsco Inc.; Lanham (MD); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a dependable relief driver to deliver and pick up linens along assigned routes while maintaining safety and quality standards. You will interact with customers to resolve service concerns and support daily operations with accurate records.

The role requires a valid driver’s license, 2 years of relevant experience, and strong English communication. Expect a team-oriented environment with opportunities to upsell services and contribute to customer loyalty.

Qualifications

• Valid driver's license and 21+ years old.
• Excellent verbal and written English communication.
• Two years of relevant experience in sales, customer service, delivery, or public facing work.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Customer service

Delivery

Public-facing work

Communication skills

Valid driver's license

Job description

Alsco Uniforms is seeking a dependable relief driver to deliver and pick up linens along assigned routes while maintaining safety and quality standards. You will interact with customers to resolve service concerns and support daily operations with accurate records.

The role requires a valid driver’s license, 2 years of relevant experience, and strong English communication. Expect a team-oriented environment with opportunities to upsell services and contribute to customer loyalty.