Relief Route Driver – Customer-Focused Delivery Expert

Alsco Inc; Lanham (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K Match

Medical/Dental/Vision

FSA/HSA

Life Insurance

Disability Insurance

Vacation/Sick/Holidays

EAP

Job summary

Alsco Uniforms in the United States is seeking a relief driver to support deliveries and pickups of linens on assigned routes. You will provide outstanding customer service, communicate with customers, and resolve service concerns to maintain strong relationships.

Responsibilities include following SOPs, maintaining inventories, handling payments, and upselling services while collaborating with service, sales and operations teams.

Qualifications

• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations
• Excellent verbal and written communication skills in English, comprehend and follow direction.
• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Support for other service team members where required.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships
• Communicate with decision-makers and proactively resolve service concerns
• Follow Service SOPs for installations, deliveries, and account management
• Maintain accurate inventories, route books, and customer files
• Handle customer payments, credits, and change orders accurately
• Monitor accounts and report customer feedback or competitive activity
• Upsell services, promote products, and refer leads to Sales
• Conduct daily vehicle inspections and maintain truck cleanliness
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code
• Collaborate with service, sales, and operations teams as a reliable relief driver

Skills

Valid Driver's License

English communication

2 years relevant experience

Support for team

Job description

Alsco Uniforms in the United States is seeking a relief driver to support deliveries and pickups of linens on assigned routes. You will provide outstanding customer service, communicate with customers, and resolve service concerns to maintain strong relationships.

Responsibilities include following SOPs, maintaining inventories, handling payments, and upselling services while collaborating with service, sales and operations teams.