RELIEF PIT SUPERVISOR

Legends Bay Casino; Sparks (NV); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Legends Bay Casino seeks a Relief Pit Supervisor to oversee the Table Games department and assist as a Dealer to cover shifts. The role requires high standards of customer service and adherence to casino procedures.

The candidate should bring at least 5 years in gaming and 2 years of supervisory experience, be 21+, and proficient with MS Office. Strong communication skills and the ability to handle complaints are essential.

Competenze

• High School Diploma or GED required.
• Minimum 5 years in the gaming industry; 2 years in a supervisory role.
• Must be 21 years of age or older; strong communication skills.
• Able to deal with intoxicated guests politely and manage complaints.
• Proficient with MS Office applications and computer skills.

Mansioni

• Oversee all activities in the Table Games department to ensure efficient operation.
• Act as a Dealer to assist with shift coverage and deal assigned games.
• Monitor play and observe gaming activities; enforce policies and procedures.
• Address guest inquiries and resolve complaints or escalate to supervisor/manager as needed.
• Motivate and support Table Games team members; ensure adherence to Legends Bay procedures.

Conoscenze

Supervision

Table games knowledge

Customer service

Verbal/written communication

MS Office

Formazione

High School Diploma or GED

Strumenti

MS Office

Descrizione del lavoro

The Relief Pit Supervisor will oversee all activities of the table games department to ensure the efficient operation. They will also act as a Dealer to assist with shift coverage.Perform all aspects of dealing assigned games while maintaining the highest standards in customer service.Assist in tracking play and game observation.Demonstrate an effective working knowledge of dealing policies and gaming procedures for all games played on property.Demonstrate good manual dexterity for quick and accurate handling of chips, cards, and money.Always present oneself as a credit to the Legends Bay Casino and encourages others to do the same.Resolve customer complaints / disputes where possible or refer such matters to a supervisor/manager.Ensure the team adheres to the gaming procedures, as set out in the Legends Bay Casino Procedures manual.Oversees the Table Games area.Provide motivation, guidance, and support to Table Games Team Members.Education and Experience:High School Diploma and/or GED.Minimum of 5 years’ experience in the gaming industry.2 years in supervisory role required.Additional Requirements:Must be 21 years of age or older.Strong computer skills with the ability to utilize MS Office applications.Respond to common inquiries and/or complaints from guest.Ability to deal with inebriated customers in a courteous manner.Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.Excellent verbal and written communication skills.Must be flexible and able to work all shifts any weekend and holiday.Required Work Cards:Registration with Gaming Control Board.Machinery, Work Equipment, Programs, Software, Hardware Used:Microsoft Office Programs