Guest Services Relief Supervisor

Legends Bay Casino; Sparks (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Legends Bay Casino in Sparks, NV is seeking a Guest Services Relief Supervisor to oversee assigned funds, supervise frontline cashiers, and ensure accurate cash handling and reporting. The role requires leadership in a busy gaming environment and strict adherence to bank procedures.

The position demands strong math skills, 21+ age, and the ability to manage peak periods while maintaining courteous guest interactions. Training and compliance with gaming regulations are essential.

Qualifications

• High School Diploma or GED is required.
• Must have previous supervisory experience.
• Must have previous experience in handling cash.
• Must be 21 years of age or older.
• Must be able to use a 10 key and have strong computer skills.
• Must have previous Main Bank experience.
• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Registration with Gaming Control Board work card is required.

Responsibilities

• Process all in-house business including making change, cashing e-tickets and slot payouts.
• Responsible for making bank deposits.
• Balance cage reconciliations daily.
• Supervise front line cashiers on policies and procedures.
• Help front line cashiers during peak business periods.
• Balance vault and verify all unattended drawers.
• Communicate effectively with Cage Manager.
• Prepare and log accurate department reports.
• Issue employee banks to staff as assigned.
• Assist with soft count when needed.
• Distribute and manage keys.
• Make up daily kiosk banks.
• Other duties as assigned.

Skills

Supervisory experience

Cash handling

Customer service

10-key

Computer skills

Dealing with intoxicated guests

Education

High School Diploma or GED

Tools

SDS

Casino Market Place

Job description

# Guest Services Relief SupervisorHot Job100 LEGENDS BAY DRIVE - SPARKS, NV 89434## OverviewPosition TypeFull TimeJob ShiftAnyCategoryCasino & Gaming## DescriptionThe ***Guest Services Relief Supervisor*** will manage the accountability of assigned funds and protect company assets. Responsibilities include performing fills, credits and even money exchanges, preparing funds for slot pay-outs, preparing paid in and paid out forms, cashing checks and redeeming chips and tickets. Must also be able to count chips, checks and monies to balance assigned banks at the end of each shift. **Main Bank Experience is preferred.** This role will also be assigned to working in the Cage with duties listed below.**Job Requirements****:*** Process all in house business to include making change, cashing e-tickets and slot payouts.* Responsible for making bank deposits.* Responsible for balancing cage reconciliations each day.* Supervise front line cashiers on policies and procedures.* Help front line cashiers during peak business periods.* Balance vault and verify all unattended drawers.* Effectively communicate with Cage Manager.* Responsible for making and logging accurate reports for the department manager.* Issue employee banks to assigned employees and their departments.* Knowledge of Title 31 requirements while enforcing gaming policies and procedures.* Help with soft count when needed.* Help hand out keys.* Make up the daily kiosk banks.* Other duties as assigned.## Qualifications**Education and Experience:*** High School Diploma or GED* Must have previous supervisory experience.* Must have previous experience in handling cash.**Additional Requirements:*** Must be 21 years of age or older.* Must be able to use a 10 key and have strong computer skills.* Must have previous Main Bank experience.* Respond to common inquiries and/or complaints from guest.* Ability to deal with inebriated customers in a courteous manner.* Flexibility to work varied shifts, including weekends and holidays, with variable overtime.* Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.* Basic knowledge of S.D.S, or Casino Market Place is a plus.**Required Work Cards:*** Registration with Gaming Control Board.**Machinery, Work Equipment, Programs, Software, Hardware Used:*** None