FLOOR SUPERVISOR

Fantasyspringsresort; Indio (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading gaming resort in California is looking for a Table Games Floor Person to assist with the overall supervision of table games. This role requires excellent customer service skills and the ability to resolve disputes. Candidates must have a high school diploma and be able to lift up to 50 lbs. The position requires being able to work a flexible schedule and stand for extended periods. Exposure to a loud environment and cigarette smoke should be expected.

Qualifications

• Must be able to lift and carry up to 50 lbs.
• Must be able to interact with management, co-workers, and guests professionally.
• Must be able to stand at a workstation for an extended period.

Responsibilities

• Enforces all table game policies and procedures.
• Acts as an intermediary arbiter for settling customer disputes.
• Communicates all necessary Title 31 documentation to the Pit Manager.

Skills

Good organizational skills

Customer service skills

Ability to resolve disputes

Ability to work flexible schedules

Education

High school diploma or GED

College degree

Job description

Summary

Under the direction of the Pit Manager, the Table Games Floor Person assists in the overall supervision of Table Games in a Pit or Pit Section. The Table Games Floor Person greets customers at the tables when accepting player club cards for tracking and acts as the arbiter for resolving customer complaints.

Essential Duties and Responsibilities

• Enforces all table game policies and procedures while ensuring excellent guest service.
• Assists in monitoring game activity and player activity through the course of the shift.
• Opens or closes games in a Pit.
• Assists in deciding when to increase or decrease betting limits on any table game.
• Assists and notifies Pit Manager of any disciplinary actions to be issued with a table game employee.
• Acts as the intermediary arbiter, settling customer disputes over rulings arising with table games.
• Under the approval of the Pit Manager, the floor supervisor has the authority to decide the fate of any player who violates any code of conduct during a game.
• Performs all computer functions necessary for the smooth operation of the department.
• Ensures the card inventory for the Pit and games is accurate.
• Communicates all necessary Title 31 documentation generated during a shift to the Pit Manager.
• Makes sure all forms are completed accurately.
• Applies knowledge of dealing procedures, including house rules, so as to preserve the security and integrity of games.
• Fills out and authorizes markers and completes Pit marker log only if directed by the Pit Manager.
• Maintains chip trays at tables to keep with play.
• Notify the pit manager and surveillance of any irregularities noticed.
• Answers questions or inquiries from patrons.
• Able to work all shifts.
• Must be able to stand at a workstation for an extended period of time.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the company.

Supervisory Responsibilities

This position does not have supervisory responsibilities other than overseeing the technical aspects of the card games.

Job Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Must possess good organizational skills.
• Must be able to interact with management, co-workers, and guests professionally and courteously.
• High school diploma or general education degree (GED); college degree a plus.
• Must be able to lift and carry up to 50 lbs.
• Must be able to work a flexible schedule.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to cigarette smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.