Relief Manager - Restaurants - MGM Grand

MGM Resorts; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail, and entertainment/

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development and community

Volunteer opportunities

Job summary

MGM Grand, part of MGM Resorts in Las Vegas, seeks an experienced Relief Manager to lead food and beverage operations across the property. You will drive profitability, guest satisfaction, and staff development while coordinating with multiple teams in a fast-paced environment.

The role requires adaptability, a collaborative mindset, and the ability to work varied shifts, weekends, and holidays to deliver exceptional guest experiences.

Qualifications

• Experience leading food and beverage teams in a fast-paced environment.
• Proven ability to coach and develop staff while maintaining quality standards.
• Strong focus on guest satisfaction and operational efficiency.

Responsibilities

• Lead and manage daily restaurant operations, budgets, labor, scheduling, inventory, guest service standards, and execution of marketing strategies to produce short-term profitability.
• Execute on the restaurant's business plan and assist General Manager with developing and executing tactics to achieve goals and targets.
• Assist General Manager with managing Human Resources responsibilities for Restaurant, including coaching, hiring, training, and ensuring diversity and inclusion commitments.
• Interact with guests frequently to ensure satisfaction, handle feedback, and coordinate with culinary team for seamless service.
• Ensure compliance with health, sanitation, and company policies; implement training programs and company initiatives.

Skills

Food & Beverage leadership

Labor management

Guest service excellence

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

THE JOB

As a Relief Manager at MGM Grand, you'll have the unique opportunity to lead and support food and beverage operations across the property, gaining broad exposure to a variety of teams, service styles, and guest experiences. This exciting role is ideal for a versatile and motivated leader who thrives in fast-paced environments, enjoys learning new operations, and is passionate about developing and inspiring teams. As a key operational leader, you'll strengthen your leadership skills while helping deliver exceptional guest service and operational excellence throughout the property. Success in this role requires adaptability, a collaborative mindset, and the flexibility to support business needs across all shifts, including days, evenings, weekends, holidays, and overnights. By embracing new challenges and growth opportunities, you'll play an important role in creating memorable guest experiences while advancing your career with one of the hospitality industry's most recognized and innovative brands.

THE DAY-TO-DAY

• Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability.
• Execute on the restaurant's business plan and assist General Manager with developing and executing tactics to achieve goals and targets
• Assist General Manager with managing Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action. Manages Restaurant's guest feedback channels through approved company practices. Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.
• Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant's execution of F&B and/or company-wide initiatives and programs. Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage. Responsible for completion of all company compliance training by the restaurant staff.
• Maintains excellent knowledge of venue's food & beverage products, menu items and equipment used to perform duties.

THE IDEAL CANDIDATE

• High School Diploma or GED required
• 2+ Years of prior relevant experience required
• Able to work a flexible work schedule; nights, holidays, and weekends preferred
• Previous experience managing employees under a collective bargaining agreement preferred

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community