Reliability Services Operations Lead – KPI‑Driven Customer Solutions

Kelly Professional & Industrial; Roselle (IL); On-site; USD 120,000 - 151,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

A leading staffing agency is seeking a Reliability Services Operations Manager for a full-time position in Roselle, IL. This role involves overseeing the U.S. Service Operations Team, managing customer requests, and leading relationship management efforts. Candidates should have 5+ years of management experience, a Bachelor's degree or equivalent, and a strong financial acumen. The expected salary range is $120,000 to $151,000 per year, with bonus potential.

Qualifications

• 5+ years of management experience with strong financial acumen.
• Ability to interpret data and understand its impact on performance.
• Demonstrate urgency with a bias for action and improvement.

Responsibilities

• Set the direction for U.S. Service Operations Team and oversee performance.
• Manage a team handling customer requests and technical support.
• Lead customer relationship management and provide innovative solutions.

Skills

Management experience

Financial acumen

Customer relationship management

Problem-solving

Education

Bachelor's Degree or equivalent experience

Job description

A leading staffing agency is seeking a Reliability Services Operations Manager for a full-time position in Roselle, IL. This role involves overseeing the U.S. Service Operations Team, managing customer requests, and leading relationship management efforts. Candidates should have 5+ years of management experience, a Bachelor's degree or equivalent, and a strong financial acumen. The expected salary range is $120,000 to $151,000 per year, with bonus potential.