Head of Operations & Real-Time Reliability

Supernova Technology™; Chicago (IL); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA and FSA Accounts

Life and Disability Insurance

401(k) plan with employer contributions

Paid Time Off

Job summary

A leading technology firm in Chicago is seeking a Director of Operations to set the vision and strategy for mission-critical operations. The ideal candidate will lead a high-performing team and ensure the reliability of technology operations. This role requires over 10 years in operations with strong leadership skills and expertise in technology management. The company offers competitive compensation and a robust benefits package.

Qualifications

• 10+ years in operations, with at least 5 years in senior leadership roles.
• Proven success in fast-paced, high-availability environments.
• Strong technical foundation in cloud environments and monitoring tools.

Responsibilities

• Define and execute the company’s operations strategy.
• Establish KPIs and escalation frameworks for operations.
• Recruit and develop a world-class operations team.

Skills

Strategic Leadership

Incident Management

Technical Operations

Stakeholder Management

Team Building

Education

Bachelor’s in Business Administration or related field

Master’s degree (preferred)

Tools

Prometheus

Grafana

Datadog

ELK

PagerDuty

Job description

A leading technology firm in Chicago is seeking a Director of Operations to set the vision and strategy for mission-critical operations. The ideal candidate will lead a high-performing team and ensure the reliability of technology operations. This role requires over 10 years in operations with strong leadership skills and expertise in technology management. The company offers competitive compensation and a robust benefits package.