IT Operations Lead: Reliability & KPIs (Hybrid)

University of Virginia; Charlottesville (VA); Hybrid; USD 130,000 - 135,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Retirement plan with employer match

Flexible hybrid work options

Annual professional development budget

Generous PTO and paid holidays

Company-provided equipment

Job summary

An esteemed educational institution is seeking an experienced IT Operations Manager to lead its technology infrastructure and service delivery functions. The ideal candidate will manage operational accountability for network availability and incident management, and foster a culture of reliability. A Bachelor's degree in Computer Science or related field and 7+ years of IT operations experience are required. The position includes a comprehensive benefits package and offers a hybrid work arrangement.

Qualifications

• 7+ years of IT operations experience required.
• 3+ years of leadership experience necessary.
• Hands-on experience with enterprise networking is a must.

Responsibilities

• Maintain accountability for network uptime and performance.
• Lead incident management from detection to resolution.
• Design and operationalize KPI frameworks for monitoring.

Skills

IT operations management

Leadership

Network infrastructure

ITIL processes

KPI development

Education

Bachelor’s degree in Computer Science or related field

Tools

SolarWinds

Datadog

Nagios

Job description

An esteemed educational institution is seeking an experienced IT Operations Manager to lead its technology infrastructure and service delivery functions. The ideal candidate will manage operational accountability for network availability and incident management, and foster a culture of reliability. A Bachelor's degree in Computer Science or related field and 7+ years of IT operations experience are required. The position includes a comprehensive benefits package and offers a hybrid work arrangement.