Regional Operations Manager

LX Pantos Americas; Town of Texas (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Life, STD, LTD, and AD&D coverage

Paid Time Off (PTO) and holidays

Leadership and executive development programs

Job summary

A leading logistics provider is seeking a Regional Operations Manager to oversee U.S. hub and field operations. This key leadership position is responsible for managing hub managers, improving service quality, and driving operational efficiency. Candidates should have over 7 years of management experience in logistics, with strong skills in KPI analysis and team leadership. This role requires a commitment to quality and safety across all operations, as well as a willingness to travel nationally.

Qualifications

• 7–10+ years of management experience in logistics, supply chain, or distribution.
• Experience managing multiple hubs, warehouses, or sites.
• Experience in large appliance logistics or last-mile delivery is a plus.

Responsibilities

• Manage and support multiple hub managers and their teams across the U.S.
• Track and improve KPIs such as On-time Delivery and Inventory Accuracy.
• Ensure all hubs follow standard operating procedures and maintain quality.

Skills

Leadership and coaching ability

Analyzing KPIs and driving improvements

Customer feedback utilization

MS Office proficiency

Strong communication skills

Education

Bachelor’s degree in Supply Chain, Logistics, or Business

Master’s degree preferred

Tools

WMS

TMS

ERP systems (SAP preferred)

Job description

LX Pantos America is the U.S. branch of LX Pantos, a global leader in logistics. We provide nationwide distribution, last-mile delivery, and installation services for large home appliances.

We are looking for a Regional Operations Manager to oversee hub and field operations across the U.S. In this role, you will manage hub managers, improve service quality, and drive efficiency.

This is a key leadership role that focuses on performance management, process consistency, customer satisfaction, cost control, and execution excellence.

What You Will Do

Operations & KPI Management

• Manage and support multiple hub managers and their teams across the U.S.
• Track and improve KPIs (On-time Delivery, Inventory Accuracy, Return Rate, NPS, etc.)
• Create and carry out strategies to improve efficiency and reduce costs
• Use WMS/ERP data to find and apply improvements

Process & Quality

• Ensure all hubs follow standard operating procedures (SOPs)
• Maintain high standards of quality, safety, and customer satisfaction nationwide
• Monitor and improve processes for product damages, claims, and returns
• Work with HQ to analyze customer feedback (including NPS) and make improvements

Leadership & Team Management

• Coach and guide hub managers to improve performance
• Lead regular regional meetings, training, and performance reviews
• Build a culture of safety, accountability, and continuous improvement
• Support hubs with special issues or urgent problems
• Manage partner performance through regular review meetings
• Work with HQ and executives on regional operational strategies
• Prepare monthly/quarterly reports and present to leadership
• Manage relationships with builder clients and key partners
• Support planning and execution of new hub openings and expansions

What We’re Looking For

Education & Experience

• 7–10+ years of management experience in logistics, supply chain, or distribution
• Experience managing multiple hubs, warehouses, or sites
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (Master’s preferred)
• Experience with WMS, TMS, and ERP systems (SAP preferred)
• Experience in large appliance logistics, last-mile delivery, and installation is a plus

Skills & Abilities

• Strong leadership and coaching ability
• Skilled at analyzing KPIs and driving improvements
• Ability to use customer feedback (including NPS) to guide operations
• Proficient in MS Office (Excel, PowerPoint, Word) with strong reporting skills
• Strong communication skills with teams, HQ, and customers

Other Requirements

• Willingness to travel nationwide (25–50% monthly)
• Valid driver’s license
• Strong problem-solving and crisis management skills
• Long-term career commitment
• Life, STD, LTD, and AD&D coverage
• Paid Time Off (PTO) and holidays
• Leadership and executive development programs