Reliability Network Engineer: Fiber Turn-Up & NOC Escalations

Surf Internet; Naperville (IL); On-site; USD 100,000 - 160,000; Full time

Job summary

Surf Internet is seeking a Reliability Network Engineer to support the reliability, performance, and scalability of our service provider network. You will work with NOC, Infrastructure, and Sales Engineering to deliver high-performing network services.

The role emphasizes day-to-day implementation, network turn-ups, and assisting with escalations, with interaction across multiple engineering teams. Experience with Juniper and fiber builds is valued.

Qualifications

• Experience with routing and switching, Juniper preferred.
• Hands-on VLAN Trunking, Q-in-Q, and tunneling experience.
• GPON and fiber builds are a plus.

Responsibilities

• Network Turn-Up & Deployment: Provision and turn up new fiber access sites and customer services.
• Change Management: Implement approved network changes with minimal risk and downtime.
• NOC Support: Respond to escalations and assist in troubleshooting Layer 2/3 issues.
• Operational Excellence: Maintain network diagrams and SOPs, monitor health proactively.
• Collaboration: Partner with Sales Engineering and Project Management on enterprise solutions.

Skills

Routing and switching

VLAN Trunking

Q-in-Q

GPON

Fiber builds

Troubleshooting

Education

Juniper JNCIA-Junos or JNCIS-SP certification

Tools

Juniper devices

MikroTik

Adtran

ADVA

Job description

Surf Internet is seeking a Reliability Network Engineer to support the reliability, performance, and scalability of our service provider network. You will work with NOC, Infrastructure, and Sales Engineering to deliver high-performing network services.

The role emphasizes day-to-day implementation, network turn-ups, and assisting with escalations, with interaction across multiple engineering teams. Experience with Juniper and fiber builds is valued.