Reliability Network Engineer

Surf Internet; Naperville (IL); On-site; USD 100,000 - 160,000; Full time

Job summary

Surf Internet is seeking a Reliability Network Engineer to support the reliability, performance, and scalability of our service provider network. You will work with NOC, Infrastructure, and Sales Engineering to deliver high-performing network services.

The role emphasizes day-to-day implementation, network turn-ups, and assisting with escalations, with interaction across multiple engineering teams. Experience with Juniper and fiber builds is valued.

Qualifications

• Experience with routing and switching, Juniper preferred.
• Hands-on VLAN Trunking, Q-in-Q, and tunneling experience.
• GPON and fiber builds are a plus.

Responsibilities

• Network Turn-Up & Deployment: Provision and turn up new fiber access sites and customer services.
• Change Management: Implement approved network changes with minimal risk and downtime.
• NOC Support: Respond to escalations and assist in troubleshooting Layer 2/3 issues.
• Operational Excellence: Maintain network diagrams and SOPs, monitor health proactively.
• Collaboration: Partner with Sales Engineering and Project Management on enterprise solutions.

Skills

Routing and switching

VLAN Trunking

Q-in-Q

GPON

Fiber builds

Troubleshooting

Education

Juniper JNCIA-Junos or JNCIS-SP certification

Tools

Juniper devices

MikroTik

Adtran

ADVA

Job description

Overview

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Overview

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Reports To:

Reliability Engineering Manager

Department:

Reliability Engineering

Job Status:

Exempt

Responsibilities

• Network Turn-Up & Deployment:
  • Provision and turn up new fiber access sites and customer services.
  • Configure and test customer-facing services.
• Change Management:
  • Implement approved network changes with a focus on minimizing risk and downtime.
  • Document changes and validate post-change success criteria.
• NOC Support:
  • Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues.
  • Serve as an escalation point for trouble tickets that require engineering input.
• Operational Excellence:
  • Maintain network diagrams, documentation, and standard operating procedures (SOPs).
  • Monitor network health and work proactively to identify and remediate potential issues.
• Collaboration:
  • Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions.
  • Collaborate with Tier 2/3 engineers on more complex issues and projects.

Qualifications

Qualifications

• Required Skills:
  • Experience with routing and switching (Juniper preferred).
  • VLAN Trunking, Q-in-Q, and tunneling experience.
  • Hands-on experience with GPON and fiber builds is a plus.
• Preferred Experience:
  • Juniper JNCIA-Junos or JNCIS-SP certification (or equivalent experience).
  • Familiarity with Microtik, Adtran, and ADVA platforms.
  • Familiarity with BGP, OSPF, IS-IS, MPLS, and VPLS.
  • Strong troubleshooting skills and a methodical approach to problem solving.
• Soft Skills:
  • Effective communication with technical and non-technical stakeholders.
  • Ability to work independently and in a collaborative team environment.