Reliability & Availability Manager — Global IT Ops

Doran Jones Inc.; United States; On-site; USD 90,000 - 120,000; Part time

Job summary

A leading IT services firm in the United States is seeking a Mid-Senior Level Service Level & Availability Manager to enhance reliability across complex, hybrid environments. Responsibilities include managing availability practices, monitoring system health, and liaising with technical teams. Qualified candidates should have over 5 years of experience in availability management, hands-on tool experience, and excellent communication skills. This is a contract position.

Qualifications

• 5+ years of experience in Availability Management or related IT Service Delivery functions.
• Proven track record implementing availability frameworks aligned with ITIL or similar best practices.
• Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures.

Responsibilities

• Own end-to-end Service Level and Availability Management across hybrid systems.
• Develop and maintain availability plans aligned with business priorities.
• Monitor system health using various analytics tools.

Skills

Availability Management

Service Level Management

Analytical skills

Communication skills

Resilience engineering

Tools

PowerBI

Datadog

Splunk

PagerDuty

ServiceNow

Job description

A leading IT services firm in the United States is seeking a Mid-Senior Level Service Level & Availability Manager to enhance reliability across complex, hybrid environments. Responsibilities include managing availability practices, monitoring system health, and liaising with technical teams. Qualified candidates should have over 5 years of experience in availability management, hands-on tool experience, and excellent communication skills. This is a contract position.