Availability Manager

MANTECH; Maryland; In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

MANTECH is seeking an Availability Manager to join our team in Annapolis Junction, MD, or San Antonio, TX. This swing-shift role runs 6 am–2 pm (MD) or 5 am–1 pm (TX), Sunday–Thursday, with potential travel to support operational demands.

You will help ensure service availability by managing outages, analyzing incidents, and coordinating across IT teams to uphold SLAs and KPIs for a worldwide IT operations contract.

Competenze

• 2+ years relevant experience in a technical subject.
• Security+ or IAT Level II certification.
• Strong written and verbal communication skills.
• Experience in a technical support role with IT equipment, network, and end-user devices.
• Familiarity with network monitoring tools and network switches.

Mansioni

• Support the delivery of services within SLAs and KPIs across geographically dispersed regions by managing outages and major incidents.
• Perform root cause analysis and work with IT teams to implement preventative measures for best-in-class customer support.
• Provide tailored training to enable 24/7 support for worldwide IT operations and coordinate with PMO teams as needed.

Conoscenze

Technical experience

Security+ certification

Communication skills

End user support

Formazione

Security+ or IAT Level II certification

Strumenti

Network monitoring tools

Network switches

Descrizione del lavoro

MANTECH seeks a motivated, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD, or San Antonio TX area.

This is a swing-shift 6 am - 2 pm (Maryland) or 5 am - 1pm (Texas) Sunday-Thursday

Responsibilities Include But Are Not Limited To

• Serve as integral member of team operating from work centers in MD.
• Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Minimum Qualifications

• 2+ years relevant experience in technical subject
• Must have Security+ or other IAT Level II certification
• Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
• Experience in a technical support role with an understanding of IT equipment, network, and end user devices.
• Familiarity with network monitoring tools, and some experience with network switches (port security and understanding of operations).

Clearance Requirements

• Active TS/SCI clearance with Poly

Physical Requirements

• Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.