Senior Incident Manager, 24x7 Cloud Reliability | Hybrid

Optomi; Baltimore (MD); Hybrid; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

401(k)

Zusammenfassung

A leading tech recruitment firm is seeking a Senior Incident Manager for a hybrid role to ensure the 24x7 availability of IT services. This role demands strong incident management skills along with a solid understanding of SRE principles. The Senior Incident Manager will lead high-pressure incidents, improve automation practices, and enhance overall system reliability. Successful candidates will possess hands-on experience with ServiceNow and related technologies. This is a mid-senior level full-time position based in the Washington DC-Baltimore area.

Qualifikationen

• Strong incident management and command experience, with a proven ability to lead under pressure.
• Solid understanding of SRE principles, practices, and automation.
• Knowledge of cloud infrastructure and related technologies.

Aufgaben

• Lead incident command during high-pressure situations, coordinating technical teams and driving resolution.
• Apply SRE principles to reduce toil, improve monitoring, and increase system reliability.
• Drive proactive service availability initiatives, including automation and workflow improvements.

Kenntnisse

Incident management

SRE principles

Strong communication skills

Cloud infrastructure knowledge

Tools

ServiceNow

Monitoring/automation platforms

CI/CD tools

Jobbeschreibung

A leading tech recruitment firm is seeking a Senior Incident Manager for a hybrid role to ensure the 24x7 availability of IT services. This role demands strong incident management skills along with a solid understanding of SRE principles. The Senior Incident Manager will lead high-pressure incidents, improve automation practices, and enhance overall system reliability. Successful candidates will possess hands-on experience with ServiceNow and related technologies. This is a mid-senior level full-time position based in the Washington DC-Baltimore area.