Service Level & Availability Manager

Doran Jones Inc.; United States; On-site; USD 90,000 - 120,000; Part time

Job summary

A leading IT services firm in the United States is seeking a Mid-Senior Level Service Level & Availability Manager to enhance reliability across complex, hybrid environments. Responsibilities include managing availability practices, monitoring system health, and liaising with technical teams. Qualified candidates should have over 5 years of experience in availability management, hands-on tool experience, and excellent communication skills. This is a contract position.

Qualifications

• 5+ years of experience in Availability Management or related IT Service Delivery functions.
• Proven track record implementing availability frameworks aligned with ITIL or similar best practices.
• Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures.

Responsibilities

• Own end-to-end Service Level and Availability Management across hybrid systems.
• Develop and maintain availability plans aligned with business priorities.
• Monitor system health using various analytics tools.

Skills

Availability Management

Service Level Management

Analytical skills

Communication skills

Resilience engineering

Tools

PowerBI

Datadog

Splunk

PagerDuty

ServiceNow

Job description

Service Level & Availability Manager

Join to apply for the Service Level & Availability Manager role at Doran Jones Inc. We are looking for a Service Level & Availability Manager to support a global enterprise’s infrastructure operations and drive reliability across complex, hybrid environments. This role blends technical depth with operational rigor and collaboration across business and IT to ensure resilient, always‑on service delivery.

This is a USA-based role.

Responsibilities

• Own end-to-end Service Level and Availability Management across on-premises, cloud, and third-party systems.
• Develop and maintain availability plans that align with business priorities and risk mitigation strategies.
• Monitor system health and performance using tools such as PowerBI, Datadog, Splunk, PagerDuty, and ServiceNow.
• Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes.
• Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams.
• Foster a culture of proactive monitoring, resilience engineering, and continuous improvement.

Required Experience

• 5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions.
• Proven track record implementing availability frameworks aligned with ITIL or similar best practices.
• Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers).
• Hands‑on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow).
• Excellent communication and analytical skills, with the ability to convey technical insights to non‑technical audiences.
• ITIL or cloud certifications (AWS/Azure).

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

We are an equal opportunity employer. All qualified applicants will receive consideration for employment.