Release Management Process Analyst — Hybrid Role

Delta Dental Ins.; San Francisco (CA); Hybrid; USD 81,265 - 176,073; Full time

Job summary

Delta Dental Ins. is seeking a Process Analyst – Release Management to support the development, execution, and continuous improvement of release processes across technology teams.

You will coordinate planning, scheduling, deployment, and governance, driving operational excellence and data-driven decision making. Ideal candidates have 2+ years in release management or DevOps, strong analytical and communication skills, and a collaborative mindset to partner with Engineering, IT, Product, and QA

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 2+ years of professional experience supporting software release management, release engineering, release deployment, DevOps operations, or related technology functions in a multi-application environment.
• Experience coordinating and executing software releases across multiple applications, platforms, and technology teams.
• Experience with software release management, release deployment, change management, and CI/CD practices.
• Experience using GitHub, including Repositories and GitHub Actions; GitHub Copilot experience preferred.
• Experience with DevOps and release automation tools Rundeck and Datadog.
• Experience supporting application and infrastructure deployment activities in enterprise environments.
• Experience with Red Hat Linux and Microsoft Windows operating systems.
• Experience with Ivanti, Atlassian Jira, and Confluence; related IT service management tools preferred.
• Experience supporting WebLogic, Docker, Azure Cloud applications, and cloud-based deployment processes.
• Familiarity with ITIL/ITSM release management and change management disciplines.
• Demonstrated ability to manage multiple releases, applications, services, and competing priorities simultaneously in a fast-paced environment.
• Ability to collaborate effectively with application development, infrastructure, and business teams to coordinate successful release deployments.
• Strong organizational, communication, and stakeholder management skills, with the ability to influence and coordinate across multiple technical teams.
• Familiarity with Software Development Life Cycle (SDLC) methodologies, including Agile and traditional development approaches.
• Ability to document, communicate, and present release plans, deployment activities, risks, and resolution strategies to technical and non-technical audiences.
• Ability to build strong working relationships and effectively support cross-functional teams in a highly collaborative environment.

Responsibilities

• Coordinate and support release planning, scheduling, and deployment activities across multiple technology teams.
• Maintain release calendars and assist in managing release dependencies and conflicts.
• Monitor release readiness by tracking approvals, testing completion, implementation plans, and rollback procedures.
• Support release execution activities and assist in resolving process-related issues during release events.
• Ensure release documentation is complete, accurate, and maintained according to organizational standards.
• Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services
• Collect business requirements for policy and process improvement, including automation efforts
• Conduct maturity assessments against the policy/process activities to highlight areas of improvement or concerns
• Update and manage standards for multiple processes, to include identification of interdependencies between defined processes desired
• Establishes and supports controls and procedures to review, assess and prioritize these requirements for incorporation into tool and process designs.
• Extracts reports and provides a high-level analysis of data for review in alignment with supporting ITSM-defined metrics
• Reviews information and trends to ensure outputs meet service levels
• Identifies and assesses issues and risks and bring inconsistencies to management
• Partner with Engineering, DevOps, Infrastructure, QA, Product Management, and Business teams to facilitate successful releases.
• Participate in release planning meetings and communicate release schedules, dependencies, and status updates.
• Work with Change Management teams to ensure releases comply with organizational governance and approval processes.
• Provide guidance to project teams regarding Release Management procedures and best practices.

Skills

Release planning

Stakeholder management

Analytical thinking

Collaboration

Communication

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

GitHub

GitHub Actions

Rundeck

Datadog

Ivanti

Jira

Confluence

WebLogic

Docker

Azure Cloud

Job description

Delta Dental Ins. is seeking a Process Analyst – Release Management to support the development, execution, and continuous improvement of release processes across technology teams.

You will coordinate planning, scheduling, deployment, and governance, driving operational excellence and data-driven decision making. Ideal candidates have 2+ years in release management or DevOps, strong analytical and communication skills, and a collaborative mindset to partner with Engineering, IT, Product, and QA