Release & Change Analyst II

Bank of America; South Dakota; On-site; USD 89,000 - 152,000; Full time

Benefits offered by this job

Competitive benefits

Discretionary bonuses

Paid time off

Job summary

Bank of America is seeking a Change Coordinator to capture and refine business or system requirements for software changes, convert SharePoint data into Remedy or ServiceNow tickets, and manage end-to-end release work per enterprise standards. You will collaborate with developers, testers, and the enterprise release team to plan production deployments and present release manifests to senior leadership.

The role emphasizes pre- and post-release activities, risk assessment, and clear communication

Qualifications

• 5+ years of experience in software development projects.
• Remedy and ServiceNow tool knowledge.
• Strong on collaborating with various roles.

Responsibilities

• Understand stakeholder needs to envision and create a solution.
• Supports cost and benefit analysis to align technology solutions to business strategy.
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design.
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs.
• Documents processes, procedures and workflows for technology as needed.

Skills

Agile Practices

Analytical Thinking

Business Acumen

Collaboration

Solution Delivery Process

Influence

Result Orientation

Risk Management

Solution Design

Stakeholder Management

Data Management

Financial Management

Technical Strategy Development

User Experience Design

Education

Bachelor's degree or equivalent

Tools

Remedy

ServiceNow

JIRA

Job description

Bank of America is seeking a Change Coordinator to capture and refine business or system requirements for software changes, convert SharePoint data into Remedy or ServiceNow tickets, and manage end-to-end release work per enterprise standards. You will collaborate with developers, testers, and the enterprise release team to plan production deployments and present release manifests to senior leadership.

The role emphasizes pre- and post-release activities, risk assessment, and clear communication