Analyst II - Tech Delivery

Bank of America; South Dakota; On-site; USD 89,000 - 152,000; Full time

Benefits offered by this job

Competitive benefits

Discretionary bonuses

Paid time off

Job summary

Bank of America is seeking a Change Coordinator to capture and refine business or system requirements for software changes, convert SharePoint data into Remedy or ServiceNow tickets, and manage end-to-end release work per enterprise standards. You will collaborate with developers, testers, and the enterprise release team to plan production deployments and present release manifests to senior leadership.

The role emphasizes pre- and post-release activities, risk assessment, and clear communication

Qualifications

• 5+ years of experience in software development projects.
• Remedy and ServiceNow tool knowledge.
• Strong on collaborating with various roles.

Responsibilities

• Understand stakeholder needs to envision and create a solution.
• Supports cost and benefit analysis to align technology solutions to business strategy.
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design.
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs.
• Documents processes, procedures and workflows for technology as needed.

Skills

Agile Practices

Analytical Thinking

Business Acumen

Collaboration

Solution Delivery Process

Influence

Result Orientation

Risk Management

Solution Design

Stakeholder Management

Data Management

Financial Management

Technical Strategy Development

User Experience Design

Education

Bachelor's degree or equivalent

Tools

Remedy

ServiceNow

JIRA

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.

This job is responsible for creating change tickets and support end to end release work per enterprise change standards.

Key responsibilities include reading the sharepoint data entered by developers and convert into remedy or service now tickets for the integrated, independent or ad-hoc releases.

The Change Coordinator will be responsible for all pre and post release activities, communication, and coordination.

This role will be accountable for below

• Primary point of contact for all activities involved to plan production deployment

• Work in conjunction with developers, testers and enterprise release team to create Change tickets in Remedy or Service Now tool

• Prepare and present Release manifest to senior leadership.

• Track all release level tasks and communicate progress to the stakeholders

• Conduct Retrospectives for all releases and follow up on any required action.

• Familiar with JIRA tool, Matter most, Excel, Sharepoint

• Assess potential lower-level and production environment risks and make detailed decisions that impact the environments stability for customers

• Review change request details, perform Copilot-assisted QA reviews of CRQ intake requests and align with audit regulations and best practices to meet ECM submissions

Responsibilities:

• Understands stakeholders need to help envision and create a solution to solve a problem

• Supports cost and benefit analysis to align technology solutions to business strategy

• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests

• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design

• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs

• Documents processes, procedures and workflows for technology as needed

Required Qualifications:

• 5+years of experience in software development projects

• Remedy and Service Now tool knowledge

• Strong on collaborating with various roles

Desired Qualifications:

• Knowledge on AI tools like Copilot-Chat or GitHub Copilot, good ability to write prompts

• Excellent written and verbal communication skills for leadership updates

Skills:

• Agile Practices

• Analytical Thinking

• Business Acumen

• Collaboration

• Solution Delivery Process

• Influence

• Result Orientation

• Risk Management

• Solution Design

• Stakeholder Management

• Data Management

• Financial Management

• Technical Strategy Development

• User Experience Design

Minimum Education Requirement:

Bachelor’s degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150)

Pay range

$89,000.00 - $151,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.