Relay Procurement Support Specialist, Relay Account Services

Amazon.com Inc.; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Amazon Inc. is seeking a Relay Onboard and Carrier Procurement Support Specialist in Nashville, TN. Responsibilities include onboarding new carrier partners, reviewing data, conducting phone screens, and resolving account issues to support retention within the Carrier Services team.

The role requires strong problem-solving skills, Transportation/logistics knowledge, and proficiency with Microsoft Office. This on-site position emphasizes accuracy, timelines, and cross-functional collaboration.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• 1+ years of customer service or back‑office roles in corporate environments experience.

Responsibilities

• Manage and resolve cases submitted by our carrier partners, ensuring onboarding steps are completed accurately and on time.
• Conduct phone screenings and verify information with carrier partners to validate requirements and resolve issues.
• Track case progress through various systems and document all outcomes.
• Prioritize tasks to manage multiple cases and meet deadlines.
• Analyze data from multiple sources to identify trends and areas for improvement in onboarding.
• Escalate complex issues to relevant stakeholders.

Skills

Customer service

Computer skills

Office applications

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Relay Procurement Support Specialist, Relay Account Services

Job ID: 10592632 | Amazon.com Services LLC

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account‑related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio.

We are seeking a detail‑oriented and analytical professional with a background in transportation to join our team as a Relay Onboard and Carrier Procurement Support Specialist. In this role, you will be primarily focused on onboarding new carrier partners into Amazon’s transportation network and engaging with existing carriers to support in their retention. You will review case details, gather and analyze data from multiple sources, conduct phone screens, and verify critical information to make informed decisions. The ideal candidate is a strong problem‑solver with experience in transportation or logistics, thrives in a fast‑paced environment, and is passionate about delivering results.

Key job responsibilities

• Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
• Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
• Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
• Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business‑critical timelines
• Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
• Escalate complex issues to relevant stakeholders

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• 1+ years of customer service or back‑office roles in corporate environments experience
• High school or equivalent diploma
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)

Preferred Qualifications

• Experience in transportation operations and industry knowledge

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, TN, Nashville - 20.28 - 26.25 USD hourly