Seasonal Transportation Specialist, Relay Operations Center

Amazon Inc.; Tempe (AZ); On-site; USD 47,000 - 60,000; Full time

Job summary

Amazon.com Services LLC in Tempe, AZ is seeking a Seasonal Transportation Specialist to support resolution of daily freight movements within our North American network. This on-site role focuses on carrier and driver experience, data-driven problem solving, and cross-functional collaboration to keep shipments on time.

You will work in a fast-paced, high-volume environment with overtime during peak periods, using internal systems such as AAP, Reach, Decisiv, FMC and YMS to gather data and drive

Qualifications

• 1+ years of computer and Microsoft Office experience.
• 1+ years in customer service or back-office corporate roles.
• High school diploma or equivalent.
• Fluent in English (read, write, speak).
• Able to lift up to 49 pounds and stand/walk up to 12 hours.
• Must be 18 years or older.

Responsibilities

• Deliver carrier/driver experience solutions in a contact center setting with data-backed insights.
• Work in a fast-paced environment, adhering to schedules and shifts.
• Support workload surges and overtime during peak periods.
• Use internal systems to gather data for daily/weekly/monthly reporting (AAP, Reach, Decisiv, FMC & YMS).
• Collaborate with TOM, AFP, and Fleet; communicate insights clearly.
• Support field teams in driver assignment, load acceptance, and equipment availability.

Skills

Microsoft Office

Customer service

Communication

Problem solving

Data analysis

Education

High school diploma

Tools

AAP

Reach

Decisiv

FMC

YMS

Job description

Seasonal Transportation Specialist, Relay Operations Center

Job ID: 10581211 | Amazon.com Services LLC - A57

*This role is located in Tempe, AZ and is fully on site. No relocation assistance is provided for this role.*

Amazon’s ROC Team is seeking a highly skilled and motivated Seasonal Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers.

When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities

• Deliver great carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Internal job description

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• 1+ years of customer service or back-office roles in corporate environments experience
• High school or equivalent diploma
• Speak, write, and read fluently in English
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Are 18 years of age or older

Preferred Qualifications

• 1+ years of contact center experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Preferred Qualifications

• 1+ years of contact center experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, AZ, Tempe - 22.54 - 29.18 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.