Carrier Onboarding & Logistics Support Specialist

Amazon Inc.; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Relay Account Support Specialist in Nashville, TN. You will resolve carrier-partner cases, verify data, and manage onboarding steps across multiple systems. You will track progress, document outcomes, and prioritize tasks to meet critical deadlines in a fast-paced environment.

The role requires 1+ years with MS Office and a high school diploma, with 40 weekly hours and potential overtime. Experience with data extraction from databases (Excel/SQL) is preferred.

Qualifications

• 1+ years using computers and Microsoft Office (Outlook, Word, Excel) experience.
• High school or equivalent diploma.
• Ability to work 40 hours/week, with overtime as needed.
• Must be 18 years or older.

Responsibilities

• Manage and resolve cases submitted by carrier partners, completing onboarding data collection, verification, and follow-up.
• Track case progress across systems with timely updates and thorough documentation.
• Prioritize tasks to handle multiple cases while meeting deadlines.
• Escalate complex issues to relevant stakeholders.

Skills

MS Office

Data entry

Analytical mindset

Education

High school diploma

Tools

Excel

Outlook

Word

Access

SQL

Job description

Amazon.com Services LLC is seeking a Relay Account Support Specialist in Nashville, TN. You will resolve carrier-partner cases, verify data, and manage onboarding steps across multiple systems. You will track progress, document outcomes, and prioritize tasks to meet critical deadlines in a fast-paced environment.

The role requires 1+ years with MS Office and a high school diploma, with 40 weekly hours and potential overtime. Experience with data extraction from databases (Excel/SQL) is preferred.