Carrier Onboarding & Procurement Specialist

Amazon Inc.; Nashville (TN); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Amazon Inc. is seeking a Relay Onboard and Carrier Procurement Support Specialist in Nashville, TN. Responsibilities include onboarding new carrier partners, reviewing data, conducting phone screens, and resolving account issues to support retention within the Carrier Services team.

The role requires strong problem-solving skills, Transportation/logistics knowledge, and proficiency with Microsoft Office. This on-site position emphasizes accuracy, timelines, and cross-functional collaboration.

Formación

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• 1+ years of customer service or back‑office roles in corporate environments experience.

Responsabilidades

• Manage and resolve cases submitted by our carrier partners, ensuring onboarding steps are completed accurately and on time.
• Conduct phone screenings and verify information with carrier partners to validate requirements and resolve issues.
• Track case progress through various systems and document all outcomes.
• Prioritize tasks to manage multiple cases and meet deadlines.
• Analyze data from multiple sources to identify trends and areas for improvement in onboarding.
• Escalate complex issues to relevant stakeholders.

Conocimientos

Customer service

Computer skills

Office applications

Educación

High school diploma

Herramientas

Microsoft Office

Outlook

Excel

Word

Descripción del empleo

Amazon Inc. is seeking a Relay Onboard and Carrier Procurement Support Specialist in Nashville, TN. Responsibilities include onboarding new carrier partners, reviewing data, conducting phone screens, and resolving account issues to support retention within the Carrier Services team.

The role requires strong problem-solving skills, Transportation/logistics knowledge, and proficiency with Microsoft Office. This on-site position emphasizes accuracy, timelines, and cross-functional collaboration.