Relationship Specialist - Seasonal

Landus Cooperative; Lake City (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Landus Cooperative is seeking a Relationship Specialist focused on delivering outstanding customer service to farmer owners in the Lake City area. You will help customers with immediate needs and connect them to the right teams to improve satisfaction and loyalty.

You will support agronomy and feed sales, grain origination, and inventory activities, while handling invoicing, contracts, and CRM-recorded calls.

Qualifications

• Must have strong customer service skills and ability to assist farmers and staff promptly.
• Experience in agronomy, feed sales, grain origination or related areas is a plus.
• AA or two-year degree or 1–5 years related experience as described in the posting.
• One year of related experience preferred.
• Understand seasonality of an agricultural cooperative and in-season time commitment.

Responsibilities

• Provide outstanding customer service and direct customers to appropriate areas.
• Maintain and grow agronomy and feed sales with existing customers and attract new ones.
• Process grain contracts, inter-company feed orders, and inventory transfers as applicable.
• Serve as a resource on operational procedures for scale/receiving, invoicing, and grain contracts.
• Document sales calls in CRM and assist with inventory control of location products.
• Maintain inventory of office supplies and prepare accurate invoices.

Skills

Customer service

Sales

CRM

Inventory management

Invoicing

Grain contracts

Communication

Team collaboration

Education

Associate's degree

Tools

CRM software

Invoicing software

Job description

Description

How will you have an impact in this role?

The Relationship specialist will provide outstanding customer service and will ensure prompt attention to our farmer owners. You will be a part of a supportive team ensuring customers get the help they need.

What will you do?

• Ensure customer satisfaction by prompt attention assisting or directing customers to the appropriate areas to meet their needs.
• Maintain and increase agronomy and feed sales, grain origination and marketing with existing customers and grow business with new customers, as applicable.
• Ability to complete grain contracts, inter-company feed orders, and inventory transfers and purchases, if applicable.
• Act as a resource for other employees on operational procedures for scale/receiving area, invoicing, and grain contracts.
• Understand how to document and submit sales call information in CRM (Customer Relationship Management System). Assist with inventory control of products offered at the location.
• Maintain inventory of office supplies.
• Prepare accurate/timely invoices; assure equitable calculation of products/services provided.
• Working knowledge of Landus credit, sales, and inventory policies
• Daily verification of sales invoices for accuracy
• Monitor agronomy sales contracts/prepay for accuracy

Requirements

The ideal candidate will have:

• Must have a valid state driver’s license.
• Must be able to move/lift up to 50 pounds.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience.
• One year of related experience.
• Understand the seasonality of an agricultural cooperative and the in-season time commitment.

Are you ready to join the Landus Team? If so, click Apply!

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled