Relationship Specialist

Landus Cooperative; Yetter (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Landus Cooperative seeks a Relationship Specialist to deliver outstanding customer experience by meeting needs with technical competence. You will support agronomy and feed sales, handle grain contracts, and assist with inventory and invoicing while leveraging the CRM to capture customer interactions.

Ideal candidates have 1–3 years of related experience, strong communication skills, and the ability to collaborate with internal teams and external partners.

Qualifications

• 1–3 years related experience or training, or equivalent education/experience.
• Previous agricultural experience preferred.
• Coordinate projects with internal and external resources.
• Communicate clearly and confidently with customers.
• Understand written instructions, troubleshoot, and collaborate on solutions.
• Proficient with MS Office Suite.
• Professional and approachable demeanor with cross-team collaboration.

Responsibilities

• Ensure customer satisfaction by promptly addressing needs and directing to appropriate areas.
• Grow agronomy and feed sales, grain origination, and marketing with existing customers and new ones.
• Process grain contracts, inter-company feed orders, and inventory transfers as applicable.
• Serve as a resource on scale/receiving procedures, invoicing, and grain contracts.
• Document and submit sales call information in the CRM accurately.
• Assist with inventory control of products at the location.
• Maintain inventory of office supplies and prepare delivery tickets.
• Promote Landus credit, sales, and inventory policies to customers.
• Update market boards and communicate product information to customers.
• Collaborate with Account Coordinator for community events (outside Harvest).
• Adhere to safety policies and champion safety across the organization.

Skills

Customer service

Sales experience

CRM proficiency

Communication skills

Inventory management

Team collaboration

MS Office

Tools

MS Office

Job description

About the Role

As Relationship Specialist, you will provide outstanding customer experience by meeting the customer’s needs and demonstrating technical competence.

Responsibilities

• Ensure customer satisfaction by prompt attention assisting or directing customers to the appropriate areas to meet their needs.
• Maintain and increase agronomy and feed sales, grain origination and marketing with existing customers and grow business with new customers, as applicable.
• Ability to complete grain contracts, inter-company feed orders, and inventory transfers and purchases, if applicable.
• Act as a resource for other employees on operational procedures for scale/receiving area, invoicing, and grain contracts.
• Understand how to document and submit sales call information in CRM (Customer Relationship Management System).
• Assist with inventory control of products offered at the location.
• Maintain inventory of office supplies.
• Prepare accurate/timely delivery tickets; assure equitable calculation of products/services provided.
• Working knowledge of Landus credit, sales, and inventory policies.
• Daily verification of delivery tickets for accuracy.
• Perform operations for incoming/outgoing scale traffic in accordance to established procedures (weighing, sampling, grading and ticketing).
• Ensure that the work area is kept clean and organized. Update the market board as needed.
• Develop ongoing general awareness of Landus’s products/services and be able to communicate information to customers such as Landus credit and sales.
• Collaborate with the Account Coordinator to plan and execute community events; take primary ownership of this responsibility outside of Harvest season, with the Account Coordinator leading during Harvest.
• Adhere to Landus Cooperative’s safety policies and procedures.
• Champion of safety compliance throughout organization.

Candidate Requirements

• One to three years related experience and/or training; or equivalent combination of education and experience.
• Previous agricultural experience preferred.
• Demonstrated ability in coordinating projects with internal and external resources.
• Ability to communicate clearly and confidently with customers.
• Ability to understand and apply written instructions, troubleshoot issues, and work with others to identify solutions.
• Computer Skills and Knowledge of MS Office Suite.
• Professional and approachable demeanor with the ability to collaborate respectfully with both internal teams and external partners.
• Self-motivated and organized with attention to detail.

Licenses: This position requires the safe operation of a motor vehicle to perform the essential functions of the job. The employee must meet the qualifications set forth in the company’s vehicle safety policy. Failure to meet these qualifications could result in removal from this position.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.