Relationship Manager - Merchant Services

billergenie; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Base Salary

Commission

Standard Medical, Dental, and Vision plans

Open PTO Policy

401(k) match

Job summary

Biller Genie is seeking a tech-savvy Relationship Manager to enhance partnerships and grow relationships with ISOs and bank partners. This role involves supporting sales teams and requires a strong background in banking or merchant services.

As a Relationship Manager, you will provide tools and training to partners while tracking performance and sharing feedback with product teams. Ideal candidates have over a year of relevant experience and are proficient in Salesforce.

Qualifications

• 1+ years in banking and/or merchant services is required.
• Experience with SaaS products preferred.
• Strong ability to communicate effectively with various stakeholders.

Responsibilities

• Own and grow relationships with assigned ISO and bank partners.
• Drive referral business by equipping partners’ sales teams.
• Track partner performance and provide reports.

Skills

Banking and/or merchant services experience

Salesforce proficiency

Strong communication skills

Organizational skills

Tools

Salesforce

QuickBooks or accounting software

Job description

Relationship Manager – Merchant Services

Biller Genie is looking for a tech‑savvy Relationship Manager who thrives on building deep, productive partnerships. You'll own a portfolio of ISOs and bank partners, helping their sales teams effectively commercialize Biller Genie to their merchant base. This is not a hunting role, it's about becoming an indispensable resource to partners who are already bought in and need a sharp, organized advocate on their side.

What You'll Do:

• Own and grow relationships with assigned ISO and bank partners
• Drive referral business by equipping your partners’ sales teams with the tools, training, and support they need
• Track partner performance and report progress to internal stakeholders
• Surface partner feedback to product and support teams to continuously improve the experience
• Manage relationships and reports in Salesforce
• Occasional travel as needed

What You Bring:

• 1+ years in banking and/or merchant services — this is a must
• SaaS experience preferred; QuickBooks or accounting software familiarity is a plus
• Salesforce proficiency
• Strong communicator who can hold their own in a room full of payments veterans
• Highly organized, self-directed, and comfortable in a fast-paced environment

What We Offer

• Competitive Base Salary
• Commission
• Standard Medical, Dental, and Vision plans
• Open PTO Policy
• 401(k) match

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.