Relationship Manager, Americas Corporate Payment Solutions

WEX, Inc.; United States; Remote; USD 81,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX Inc. seeks a motivated Relationship Manager to partner with Direct Middle Market customers to retain and grow profitable payments volume. The role functions as a junior relationship manager focused on strategic growth and day-to-day operations.

You will lead a portfolio of about 100 partners, coordinate with internal teams, and drive quarterly business reviews. This remote US role may require travel up to 30% and offers a comprehensive benefits package.

Qualifications

• Bachelor's degree required.
• 5-10 years experience in relationship management, consultative sales, contract negotiations, operations, and/or solution architecture.
• Relationship management experience with mid-sized commercial businesses and payment technology.
• Commercial card and Payments knowledge.
• Demonstrated financial acumen.
• Contract negotiations experience.
• Travel up to 30%.

Responsibilities

• Lead a portfolio of ~100 Direct MM partners with cross-functional coordination.
• Collaborate with leadership, account management, operations, finance, legal, product teams.
• Manage partner contracts, renewals, and pricing considerations.
• Act as client advocate and escalation point for issues.
• Drive process improvements and timely resolution of operational issues.
• Lead Quarterly Business Reviews with senior management.

Skills

Relationship management

Consultative sales

Contract negotiations

Payments knowledge

Project management

Travel up to 30%

Financial acumen

Problem solving

Education

Bachelor's degree

Job description

About the role/team

WEX Inc. is seeking a motivated and results-driven Relationship Manager to collaborate with WEX Corporate Payments Direct Middle Market (Direct MM) customers with the goal to create mutual value, retain and grow significant profitable payments volume.

The ideal candidate will function as a junior relationship manager and be accountable for delivering on strategic growth objectives, as well as staying abreast of day-to-day operations.

This position will report to the Sr Payments Partnership Manager in WEX Corporate Payments and be an individual contributor working in partnership with other WEX resources and teams supporting our business. This role can work remotely within the US.

How you'll make an impact

The ideal candidate will have the opportunity to:

• Serve as the functional lead for a portfolio of ~100 of WEX's Direct MM commercial partners. This requires complex team coordination, skilled time management and an understanding of all facets of each partners' key stakeholders and business, including processes, technology, and customer relationships.
• Work closely with WEX Corporate Payments leadership, account management, managed services, operations, finance, legal, product management, and product solutions. Regular contact with our WEX Direct MM partners is critical, and as such, the Relationship Manager should expect 30% of time spent connecting with portfolio partners.
• Be measured based upon predefined accomplishment of milestones, projects, and financial metrics that relate to assigned Direct MM partners within WEX's portfolio.
• As the client advocate and relationship owner, establish, develop, maintain and grow existing relationships.
• Form key trusted advisor roles with WEX Corporate Payments leadership, operations, product, technology, and finance.
• Act as an escalation point for significant issues as they arise, helping to drive timely resolution.
• Work closely with internal teams to assist in driving process improvement and resolution of operational issues.
• Lead Quarterly Business Reviews with WEX and Middle Market Direct partners' senior management.
• Work with leadership and delivery teams to maintain and drive execution of an active roadmap of new value creation concepts/functionality and their associated work plans for implementation.
• Mitigate risks and drive opportunities, with respect to relationships and profitability.
• Identify and eliminate barriers to the successful delivery of products, services and financial growth.
• Manage partner contract renewals and negotiation process to secure deal terms that will facilitate profitable growth from Direct MM partners.
• Assist product solutions in the creation of business cases for product design opportunities in partnership with the WEX Corporate Payments Product team.
• As the contract and billing owner, understand and validate invoices and contract clauses, assist in pricing model development.
• Look for value-add opportunities to share additional WEX services; assist in the sales and implementation process for new embedded partners.

Experience you'll Bring

• Bachelor's degree
• 5-10 years experience in relationship management, consultative sales, contract negotiations, operations, and/or solution architecture roles.
• Relationship management experience, preferably with mid-sized commercial businesses and payment technology companies
• Commercial card and Payments knowledge
• Demonstrated financial acumen
• Excellence in personal effectiveness and credibility with management and partners
• Excellence in flexible problem solving, analysis, and issue resolution
• Consultative sales
• Contract negotiations
• Payments product and/or technology experience
• Project management experience
• Ability to travel up to 30% of the time

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $81,000.00 - $99,600.00