Relationship Manager, Americas Corporate Payment Solutions

WEX Inc.; Maine; Hybrid; USD 81,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

and more

Job summary

WEX Inc. is seeking a motivated Relationship Manager to support Direct Middle Market customers. You will act as a junior relationship manager, delivering on growth objectives, and coordinating with internal teams to support day-to-day operations from a remote US location.

The role emphasizes managing ~100 partner relationships, driving value, and leading quarterly business reviews. Experience in payments, contract negotiations, and consultative sales is ideal, with up to 30% travel.

Qualifications

• Bachelor’s degree and 5–10 years in relationship management, consultative sales, contract negotiations, operations, and/or solution architecture roles.
• Experience with mid-sized commercial businesses and payment technology companies.
• Commercial card and Payments knowledge.
• Demonstrated financial acumen.
• Excellent credibility with management and partners.
• Excellence in problem solving, analysis, and issue resolution.

Responsibilities

• Lead a portfolio of ~100 Direct MM partners, coordinating with cross-functional teams to ensure delivery of value.
• Engage with leadership, account management, operations, finance, legal, product management and solutions; expect regular partner contact.
• Lead Quarterly Business Reviews with partners’ senior management and drive roadmap for new value creation.
• Assist in pricing models, contracts, renewals, and negotiation to secure profitable terms.
• Support product solutions with business cases and drive process improvements across teams.

Skills

Relationship management

Consultative sales

Contract negotiations

Payments knowledge

Project management

Travel up to 30%

Education

Bachelor's degree

Job description

About the role/team WEX Inc. is seeking a motivated and results-driven Relationship Manager to collaborate with WEX Corporate Payments Direct Middle Market (Direct MM) customers with the goal to create mutual value, retain and grow significant profitable payments volume. The ideal candidate will function as a junior relationship manager and be accountable for delivering on strategic growth objectives, as well as staying abreast of day-to-day operations. This position will report to the Sr Payments Partnership Manager in WEX Corporate Payments and be an individual contributor working in partnership with other WEX resources and teams supporting our business. This role can work remotely within the US.

How you'll make an impact

• Serve as the functional lead for a portfolio of ~100 of WEX’s Direct MM commercial partners. This requires complex team coordination, skilled time management and an understanding of all facets of each partners’ key stakeholders and business, including processes, technology, and customer relationships.
• Work closely with WEX Corporate Payments leadership, account management, managed services, operations, finance, legal, product management, and product solutions. Regular contact with our WEX Direct MM partners is critical, and as such, the Relationship Manager should expect 30% of time spent connecting with portfolio partners.
• Be measured based upon predefined accomplishment of milestones, projects, and financial metrics that relate to assigned Direct MM partners within WEX’s portfolio.
• As the client advocate and relationship owner, establish, develop, maintain and grow existing relationships.
• Form key trusted advisor roles with WEX Corporate Payments leadership, operations, product, technology, and finance.
• Act as an escalation point for significant issues as they arise, helping to drive timely resolution.
• Work closely with internal teams to assist in driving process improvement and resolution of operational issues.
• Lead Quarterly Business Reviews with WEX and Middle Market Direct partners’ senior management.
• Work with leadership and delivery teams to maintain and drive execution of an active roadmap of new value creation concepts/functionality and their associated work plans for implementation.
• Mitigate risks and drive opportunities, with respect to relationships and profitability.
• Identify and eliminate barriers to the successful delivery of products, services and financial growth.
• Manage partner contract renewals and negotiation process to secure deal terms that will facilitate profitable growth from Direct MM partners.
• Assist product solutions in the creation of business cases for product design opportunities in partnership with the WEX Corporate Payments Product team.
• As the contract and billing owner, understand and validate invoices and contract clauses, assist in pricing model development.
• Look for value-add opportunities to share additional WEX services; assist in the sales and implementation process for new embedded partners.

Experience you'll Bring

• Bachelor’s degree 5-10 years experience in relationship management, consultative sales, contract negotiations, operations, and/or solution architecture roles.
• Relationship management experience, preferably with mid-sized commercial businesses and payment technology companies.
• Commercial card and Payments knowledge.
• Demonstrated financial acumen.
• Excellence in personal effectiveness and credibility with management and partners.
• Excellence in flexible problem solving, analysis, and issue resolution.
• Consultative sales.
• Contract negotiations.
• Payments product and/or technology experience.
• Project management experience.
• Ability to travel up to 30% of the time.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• and more

Pay Range: $81,000.00 - $99,600.00

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.

Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation.

If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.