Relationship Manager

Portlandchristian; Maryland; On-site; USD 60,000 - 90,000; Full time

Job summary

Portlandchristian in Baltimore, MD is seeking a Sales Professional to grow revenue and the merchant base across Baltimore and Germantown through proactive sales and strong relationship-building with referral sources.

The role targets growth from existing customers and new prospects, including building a network of bank partners, selling merchant accounts, and presenting tailored solutions to meet client needs. Strong communication and relationship management are essential.

Qualifications

• Bachelor’s degree preferred in Marketing, Sales, Business, Communication or related field.
• Two (2) years of sales experience preferred.
• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite and/or related software.

Responsibilities

• Builds and maintains a network of bank partners from which to identify new sales leads.
• Sell new merchant accounts, whether self-sourced or referred by referral sources.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Reviews and utilizes reports regarding sales activities including calls, sales, lost business, and any customer or vendor relationship issues.
• Performs other duties as assigned.

Skills

Interpersonal skills

Sales

Negotiation

Analytical thinking

Problem solving

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

We are looking for Sales Professional located in:

Baltimore, MD

Germantown, MD

The primary function of the Relationship Manager / Sales Rep is to grow, create, and increase revenueand number of merchants within an assigned territory through sales and building long-term relationships, primarily with referral sources and associated merchants. This role will target growth from existing customers, and new potential customers/prospects for the business.

JOB DUTIES AND RESPONSIBILITIES:

• Builds and maintains a network of bank partners from which to identify new sales leads.
• Sell new merchant accounts, whether self-sourced or referred by referral sources.
• Communicates with customers and leads to identify and understand their product or service needs;identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Reviews and utilizes reports regarding sales activities including calls, sales, lost business, and any customer or vendor relationship issues.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred in Marketing, Sales, Business, Communication or related field
• Two (2) years of sales experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite and/or related software.

Thrive is an Equal Opportunity Employer.