Relationship Guide — Personal Banking & Community Impact

Rosedale Bank; Parkville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account

Voluntary benefits

Wellness program

Paid time off

Parental leave

Employee recognition

Community outreach hours

Job summary

Rosedale Bank in Parkville seeks a Relationship Guide to deliver outstanding customer experiences and handle routine banking transactions at the Parkville Branch. You will educate customers about products and digital banking tools while building trusted relationships.

You will engage customers to understand their needs, process deposits and payments, and promote services with emphasis on security and accuracy.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service experience; cash handling preferred.
• Excellent customer service, verbal, and written communication skills.
• Strong interpersonal skills and a customer relationship focus.
• Detail-oriented, dependable, and adaptable; ability to count large sums of cash and coin.

Responsibilities

• Create a personalized, responsive, and convenient customer experience.
• Engage in meaningful conversations to understand customer needs.
• Provide timely, accurate, and thorough service.
• Learn and promote all Bank products and services, highlighting benefits tailored to customer needs.
• Educate customers on digital banking tools and guide them through processes like online banking and ATM PIN resets.
• Process deposits, withdrawals, loan payments, and official checks.
• Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.
• Follow all cash handling, security, and operational procedures.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Attention to detail

Basic computer skills

Team player

Education

High school diploma or equivalent

Tools

Cash handling equipment

Job description

Rosedale Bank in Parkville seeks a Relationship Guide to deliver outstanding customer experiences and handle routine banking transactions at the Parkville Branch. You will educate customers about products and digital banking tools while building trusted relationships.

You will engage customers to understand their needs, process deposits and payments, and promote services with emphasis on security and accuracy.