Relationship-Driven Personal Banker I

Frost; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401(k) match

Paid time off

Tuition reimbursement

Wellness programs

Employee assistance

Referral bonus

Job summary

Frost is seeking a Personal Banker I in Texas to welcome customers and guide them through banking options. You’ll be the first touchpoint, delivering friendly, trusted service that reflects Frost’s long-standing legacy.

The role emphasizes integrity, relationship-building, and customer-centric problem solving in a dynamic banking environment. You will handle deposits, loans, and account maintenance while providing accurate information and maintaining compliance with policies and regulations.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft applications (MS Office).
• Excellent written and verbal communication abilities.

Responsibilities

• Provide coverage in personal banking and teller services while meeting performance standards.
• Educate customers on deposits, loans, and account maintenance needs.
• Use sound judgment to act with integrity in every situation.
• Deliver teller services: deposits, payments, and check cashing per policy.
• Maintain cash on hand and settle teller cash daily.
• Help manage risk and prevent losses.
• Attend teller and personal banking training to stay updated on policies and laws.
• Build relationships with clients as their trusted point of contact.
• Offer guidance to support customers' financial journeys.

Skills

Customer service

MS Office

Communication skills

Job description

Frost is seeking a Personal Banker I in Texas to welcome customers and guide them through banking options. You’ll be the first touchpoint, delivering friendly, trusted service that reflects Frost’s long-standing legacy.

The role emphasizes integrity, relationship-building, and customer-centric problem solving in a dynamic banking environment. You will handle deposits, loans, and account maintenance while providing accurate information and maintaining compliance with policies and regulations.