Relationship-Driven Personal Banker I

Frost; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Generous holiday and paid time off

Tuition reimbursement

Wellness programs

Employee Assistance Program

Referral bonus program

Job summary

Frost, a long-standing Texas bank, is seeking a Personal Banker I in Austin to be the first point of contact for customers. You’ll build trust, educate clients on deposits and loans, and deliver the bank’s signature service in a friendly, integrity-driven way.

You’ll perform teller duties, handle deposits and payments, maintain cash and settle daily transactions, while minimizing risk. Strong communication and a customer-first mindset are essential to helping clients achieve their financial

Qualifications

• Demonstrated exceptional customer service and relationship-building abilities.
• Strong communication skills, both written and verbal.
• Experience handling cash and teller procedures is preferred.

Responsibilities

• Provide coverage in personal banking and teller services while meeting performance standards.
• Educate and advise customers on deposits, loans, and service issues.
• Demonstrate integrity and good judgment in all interactions with customers.
• Provide teller services including deposits, payments, and check cashing.
• Maintain cash on hand and settle daily transactions.
• Manage risk and participate in loss-prevention efforts.
• Attend teller and personal banking training to stay compliant with policies and laws.
• Develop relationships with clients and be their main point of contact.
• Provide guidance to help customers on their financial journey.
• Commit to integrity, caring, and excellence to achieve win-win outcomes.

Skills

Exceptional customer service

Microsoft Office

Excellent written and verbal comms

Cash-handling experience

Tools

Microsoft Office

Job description

Frost, a long-standing Texas bank, is seeking a Personal Banker I in Austin to be the first point of contact for customers. You’ll build trust, educate clients on deposits and loans, and deliver the bank’s signature service in a friendly, integrity-driven way.

You’ll perform teller duties, handle deposits and payments, maintain cash and settle daily transactions, while minimizing risk. Strong communication and a customer-first mindset are essential to helping clients achieve their financial