Relationship-Driven Customer Retention Specialist

Kenny Vega - State Farm Agent; Woodside (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Kenny Vega - State Farm Agent in New York seeks a Customer Retention Specialist to nurture ongoing client relationships, support policy renewals, and contribute to office growth. You will engage with existing customers, review accounts, and help tailor coverage options.

We value calm, empathetic communication, attention to detail, and a team-oriented approach. This on-site role offers the chance to make a meaningful impact in our local community and build a lasting career with a trusted agency.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Customer service experience

License eligibility

Job description

Kenny Vega - State Farm Agent in New York seeks a Customer Retention Specialist to nurture ongoing client relationships, support policy renewals, and contribute to office growth. You will engage with existing customers, review accounts, and help tailor coverage options.

We value calm, empathetic communication, attention to detail, and a team-oriented approach. This on-site role offers the chance to make a meaningful impact in our local community and build a lasting career with a trusted agency.