Community-Driven Customer Retention Specialist

Myagentvega; New York, Northern (NY, KY); Hybride; USD 26 000 - 29 000; Plein temps

Résumé du poste

Kenny Vega - State Farm Agent in Woodside, NY is hiring a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. This full-time, on-site role focuses on enhancing client satisfaction and protecting what matters most.

You will review accounts, communicate renewal options, and collaborate with the team to hit retention goals. Must be able to obtain applicable state insurance licenses. Competitive hourly pay and a welcoming team environment.

Qualifications

• Experience in customer service or account management preferred.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Customer service

Interpersonal skills

Communication

Problem-solving

Account management

Detail-oriented

Description du poste

Kenny Vega - State Farm Agent in Woodside, NY is hiring a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. This full-time, on-site role focuses on enhancing client satisfaction and protecting what matters most.

You will review accounts, communicate renewal options, and collaborate with the team to hit retention goals. Must be able to obtain applicable state insurance licenses. Competitive hourly pay and a welcoming team environment.