Customer Retention Specialist - Build Trust & Growth

Kyra Slade; Yaphank (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Bonus based on performance

Job summary

Kyra Slade - State Farm Agent in Yaphank, NY is seeking a Customer Retention Specialist to support ongoing relationships with existing clients, manage renewals, and drive outreach initiatives. You’ll help customers protect what matters, review accounts and updates, and collaborate with the team to grow the office while maintaining high standards of service and community care.

If you’re compassionate under pressure, good at listening, and genuinely care about your community, you’ll fit right in

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Effective communication

Active listening

Detail-oriented

Job description

Kyra Slade - State Farm Agent in Yaphank, NY is seeking a Customer Retention Specialist to support ongoing relationships with existing clients, manage renewals, and drive outreach initiatives. You’ll help customers protect what matters, review accounts and updates, and collaborate with the team to grow the office while maintaining high standards of service and community care.

If you’re compassionate under pressure, good at listening, and genuinely care about your community, you’ll fit right in