Relationship-Driven Customer Retention Specialist

Chris Loeffert - State Farm Agent; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chris Loeffert - State Farm Agent in Mechanicsburg is seeking a Customer Retention Specialist to enhance customer relationships. This role involves outreach, maintaining policy renewals, and ensuring customer satisfaction while working in a supportive team environment.

The ideal candidate should have strong problem-solving and communication skills, preferably with previous customer service experience. The position offers a flexible schedule and competitive benefits.

Qualifications

• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Strong interpersonal and problem‑solving abilities

Effective communication and listening skills

Detail‑oriented with a focus on customer experience

Job description

Chris Loeffert - State Farm Agent in Mechanicsburg is seeking a Customer Retention Specialist to enhance customer relationships. This role involves outreach, maintaining policy renewals, and ensuring customer satisfaction while working in a supportive team environment.

The ideal candidate should have strong problem-solving and communication skills, preferably with previous customer service experience. The position offers a flexible schedule and competitive benefits.