Client Retention & Coverage Growth Specialist

Dorrit Emerich - State Farm Agent; Coopersburg (Lehigh County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dorrit Emerich - State Farm Agent is looking for a Customer Retention Specialist to enhance customer relationships and identify sales opportunities. Located in Coopersburg, PA, you'll manage renewals, handle service requests, and conduct proactive policy reviews to protect clients. The ideal candidate has a strong customer service mindset and excellent communication skills.

This role offers growth opportunities through in-book sales and supports ongoing professional development. If you're passionate about building lasting relationships, apply now!

Qualifications

• Strong customer service mindset and ability to pivot into sales conversations.
• Excellent communication and listening skills.
• Detail-oriented and organized with disciplined follow-up.

Responsibilities

• Communicate with existing customers regarding renewals and policy changes.
• Conduct proactive policy reviews to identify coverage gaps.
• Provide support during service and claims-related conversations.
• Recommend additional protection using a needs-based approach.

Skills

Customer service mindset

Sales conversation skills

Communication skills

Detail-oriented

Organized

Education

Active Pennsylvania Property & Casualty license

Job description

Dorrit Emerich - State Farm Agent is looking for a Customer Retention Specialist to enhance customer relationships and identify sales opportunities. Located in Coopersburg, PA, you'll manage renewals, handle service requests, and conduct proactive policy reviews to protect clients. The ideal candidate has a strong customer service mindset and excellent communication skills.

This role offers growth opportunities through in-book sales and supports ongoing professional development. If you're passionate about building lasting relationships, apply now!