Relationship Banking Specialist II

Carter Bankshares in; Charlottesville (VA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bankshares is seeking a Financial Services Representative II to build strong customer relationships and guide clients toward financial goals. You’ll balance routine transactions with handling more complex banking matters while identifying opportunities for growth and improving customer financial well-being.

The role emphasizes proactive engagement, effective communication, and collaboration with branch and partner teams to deliver personalized solutions that earn trust and drive

Qualifications

• High school diploma or equivalence required, some college a plus.
• Successful customer service and/or sales experience required.
• Previous experience in a retail bank or related industry preferred.
• Prior cash handling experience preferred.

Responsibilities

• Provides a range of customer services including engaging customers in financial needs-based conversations, account servicing, the opening of new products and services, accurately processing transactions, educating customers of self-service options, and referring to partners.
• Delivers exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer's trust.
• Proactively identifies opportunities and generates high-quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction.
• Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments/teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
• Contributes to the efficient and effective operation of a well-run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
• Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks
• Actively participate in and support the bank’s strategic plan to grow all aspects of the retail bank’s business
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
• Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
• Actively attends and participates in and bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers

Skills

Customer service

Sales experience

Banking products

MS Office

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Job description

Carter Bankshares is seeking a Financial Services Representative II to build strong customer relationships and guide clients toward financial goals. You’ll balance routine transactions with handling more complex banking matters while identifying opportunities for growth and improving customer financial well-being.

The role emphasizes proactive engagement, effective communication, and collaboration with branch and partner teams to deliver personalized solutions that earn trust and drive