Relationship Banking Specialist — Grow Client Solutions

Bank of America; Overland Park (KS); On-site; USD 34,000 - 52,000; Full time

Job summary

Bank of America is recruiting for a frontline banking role based in the United States. The position focuses on educating clients to use self-service channels (ATM, online, mobile), handling cash transactions accurately, and connecting clients to financial solutions that meet their goals.

Responsibilities include risk-aware daily operations, customer relationship building, and cross‑department collaboration with lending and investments teams to expand client services.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done, building relationships.
• Excellent communication and confident engagement with clients.
• Learns and adapts to new information and technology platforms.
• Strong critical thinking and problem-solving to meet client needs.
• Able to work weekends and/or extended hours at multiple centers within reasonable distance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in the best interest of clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and customer satisfaction.
• Manages cash responsibilities.

Skills

Self-motivation

Collaboration

Communication skills

Adaptability

Critical thinking

Time management

Flexible hours

Education

Bachelor's Degree or related business degree

Job description

Bank of America is recruiting for a frontline banking role based in the United States. The position focuses on educating clients to use self-service channels (ATM, online, mobile), handling cash transactions accurately, and connecting clients to financial solutions that meet their goals.

Responsibilities include risk-aware daily operations, customer relationship building, and cross‑department collaboration with lending and investments teams to expand client services.