Relationship Banking Specialist: Build Trust & Loans

U.S. Bank; Santee (CA); On-site; USD 64,000 - 87,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Holiday opportunities

Job summary

U.S. Bank is seeking a Relationship Banker to build and maintain client relationships, assess banking needs, and guide customers through deposit and loan options. The role includes opening accounts, processing requests, and promoting digital self-service tools.

The position emphasizes proactive outreach, knowledge of retail banking products, and collaboration with branch teams to deliver exceptional service and financial solutions.

Qualifications

• High school diploma or equivalent.
• Typically five or more years of retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients.
• Advanced knowledge of applicable bank and branch policies, procedures and support systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience in participating in sales campaigns/promotions.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.

Skills

Relationship building

Client engagement

Digital products

Needs assessment

Product recommendations

Customer service

Sales campaigns

Interpersonal skills

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build and maintain client relationships, assess banking needs, and guide customers through deposit and loan options. The role includes opening accounts, processing requests, and promoting digital self-service tools.

The position emphasizes proactive outreach, knowledge of retail banking products, and collaboration with branch teams to deliver exceptional service and financial solutions.