Customer Banking Specialist: Build Relationships

First International Bank & Trust; Chandler (AZ); Hybrid; USD 42,000 - 48,000; Full time

Job summary

First International Bank & Trust in Chandler, AZ is seeking a Personal Banker who thrives on helping customers with their banking needs and building lasting relationships. You will be the front-line contact, handling everyday retail transactions and account activities with accuracy and professionalism.

The role emphasizes compliance, clear communication, and a friendly service mindset as you educate clients on products, support business and personal banking goals, and collaborate with

Qualifications

• High school diploma or equivalent required.
• Cash handling and customer service experience required.
• Experience in banking, retail financial services, or a similar customer facing role preferred.
• Experience opening consumer and business accounts is preferred, but not required.

Responsibilities

• Deliver exceptional customer experience as a trusted point of contact for retail banking needs.
• Accurately process daily transactions, including deposits, withdrawals, check cashing, and payments.
• Open and maintain consumer and business accounts in compliance with documentation and regulatory requirements.
• Verify customer identification and follow established security and fraud prevention procedures.
• Educate customers on bank products, services, and policies to support personal or business needs.
• Identify opportunities to deepen relationships through appropriate product and service recommendations.
• Balance cash drawers and maintain accuracy in a high volume, fast paced environment.
• Collaborate with internal partners to refer customers to additional FIBT services.
• Follow all bank policies, procedures, internal controls, and confidentiality standards.

Skills

Cash handling

Customer service

Attention to detail

Relationship building

Education

High school diploma or equivalent

Tools

Banking software

Job description

First International Bank & Trust in Chandler, AZ is seeking a Personal Banker who thrives on helping customers with their banking needs and building lasting relationships. You will be the front-line contact, handling everyday retail transactions and account activities with accuracy and professionalism.

The role emphasizes compliance, clear communication, and a friendly service mindset as you educate clients on products, support business and personal banking goals, and collaborate with