Relationship Banking Specialist

Truist; Williamsport (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits (health, dental, etc)

401k plan

Vacation and sick days

Paid holidays

Job summary

Truist in Williamsport, PA seeks a customer-focused professional to provide timely, accurate client transactions and maintain records. You will help clients with digital banking tools and deliver superior service.

You will support sales by outbound outreach, identify opportunities, and collaborate with branch teams. The role emphasizes IRM integration, risk awareness, and adherence to internal controls while offering pathways for growth.

Qualifications

• High school diploma or equivalent.
• Two years of teller, cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Ability to travel to accommodate staffing needs.
• Ability to work weekends and extended hours with possible travel.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, courteous conversation, and handling transactions.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking.
• Support team sales process through outbound client outreach and identifying client needs or opportunities.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise and solutions.
• Participate in Truist Retail Community Bank Leadership routines.
• Advise attendance in sales, service and product knowledge training sessions.
• Adhere to internal controls and risk management policies.
• Serve as secondary contact for new account openings and problem resolution.

Skills

Interpersonal skills

Communication skills

PC skills

Multitasking

Weekend hours

Travel readiness

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist in Williamsport, PA seeks a customer-focused professional to provide timely, accurate client transactions and maintain records. You will help clients with digital banking tools and deliver superior service.

You will support sales by outbound outreach, identify opportunities, and collaborate with branch teams. The role emphasizes IRM integration, risk awareness, and adherence to internal controls while offering pathways for growth.