Relationship Banking Specialist

Bank-of-Oak-Ridge; Summerfield (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Bank of Oak Ridge is seeking a customer-focused bank teller to build lasting relationships with clients and support daily banking needs. You will handle teller transactions, open new accounts, and respond to inquiries while promoting cross-sell opportunities across insurance, wealth management, and mortgage departments.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum education level of HS diploma or equivalent.
• Bachelor's degree preferred.
• At least 2 years of customer service experience relative to the job.
• Financial services industry experience preferred.
• Prior experience in a lending role preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Detail oriented with ability to work in a fast-paced environment managing multiple priorities.
• Team player with positive, professional attitude.

Responsibilities

• Build and maintain strong relationships with Bank of Oak Ridge clients.
• Expand client relationships by identifying client needs and developing solutions to their financial goals.
• Promote, refer and cross sell clients to the Bank's insurance, wealth management and mortgage departments.
• Process teller transactions including check cashing, deposits, withdrawals, etc.
• Open new accounts.
• Respond to client inquiries regarding deposit, credit and other products or services. Actively listen to client concerns, research to find a solution and execute.
• Perform other complex financial services transactions as needed.
• Occasionally travel to different branch locations for onsite coverage.
• Serve as Client Connect / ITM Representative on the Saturday shift rotation.
• Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.

Skills

Customer service

Communication

Detail oriented

Team player

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Bank of Oak Ridge is seeking a customer-focused bank teller to build lasting relationships with clients and support daily banking needs. You will handle teller transactions, open new accounts, and respond to inquiries while promoting cross-sell opportunities across insurance, wealth management, and mortgage departments.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.